Employee
Regularly Engage with Staff to Lift Standards and Limit Turnover
The Challenge: Healthcare
Burnout is a Big Problem
The pandemic has exacerbated employee burnout and dissatisfaction. Action is necessary as unhappy employees have a negative trickle-down effect on patient satisfaction and business outcomes. Multiple studies measuring employee engagement have proven a correlation between happy employees and a positive patient experience. A 2019 study from Glassdoor found that “a happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction—particularly in
industries with the closest contact between workers and customers,” including healthcare. Not only that, but customer satisfaction drives concrete business results. A 2006 study from the Journal of Marketing found that each 1% improvement in customer satisfaction was associated with a 4.6% boost in overall stock market value. Engaged employees are happier and more productive, leading to a more positive work environment and better outcomes. That is why an employee engagement survey is so valuable.
The pandemic has exacerbated employee burnout and dissatisfaction. Action is necessary as unhappy employees have a negative trickle-down effect on patient satisfaction and business outcomes. Multiple studies measuring employee engagement have proven a correlation between happy employees and a positive patient experience. A 2019 study from Glassdoor found that “a happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction—particularly in industries with the closest contact between workers and customers,” including healthcare. Not only that, but customer satisfaction drives concrete business results. A 2006 study from the Journal of Marketing found that each 1% improvement in customer satisfaction was associated with a 4.6% boost in overall stock market value. Engaged employees are happier and more productive, leading to a more positive work environment and better outcomes. That is why an employee engagement survey is so valuable.
The Solution: Give Employees
a Voice Through Feedback
Q Employee is an employee engagement platform that delivers survey links and reminders to employees via SMS text message. Unlike traditional surveys with slow turnaround times, Q Employee instantly records feedback and provides real-time insights. Organizations often send an employee engagement survey to their team once a year (or less), but by the time they get the results, it’s too late to do anything about it. On the other hand, Q Employee (Employee Engagement Survey Software) allows providers to identify, address, and resolve personnel issues before they affect the patients.
Address Employee Engagement with the following customizable modules:
- Onboarding
- Pulse
- Annual
- Burnout
- Exit
- Nurse and provider engagement
The pandemic has exacerbated employee burnout and dissatisfaction. Action is necessary as unhappy employees have a negative trickle-down effect on patient satisfaction and business outcomes. Multiple studies measuring employee engagement have proven a correlation between happy employees and a positive patient experience. A 2019 study from Glassdoor found that “a happier workforce is clearly associated with companies’ ability to deliver better customer satisfaction—particularly in industries with the closest contact between workers and customers,” including healthcare. Not only that, but customer satisfaction drives concrete business results. A 2006 study from the Journal of Marketing found that each 1% improvement in customer satisfaction was associated with a 4.6% boost in overall stock market value. Engaged employees are happier and more productive, leading to a more positive work environment and better outcomes. That is why an employee engagement survey is so valuable.
Address Employee Engagement with the following customizable modules:
- Onboarding
- Pulse
- Annual
- Burnout
- Exit
- Nurse and provider engagement
Who Uses Q Employee
- Hospitals and Health Systems
- Payers
- Value Based Organizations
- Federally Qualified Health Centers
- Outpatient Clinics and Ambulatory Surgery Centers
(Any healthcare organization interested in providing a supportive and rewarding work environment for their employees)
Insights
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with
experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
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