Healthcare organizations face the challenge of providing a safe environment for patients while delivering in-person assessment and care. Crowded waiting areas are no longer safe, nor convenient, as social distancing requires patients and caregivers to maintain physical distance to prevent the spread of communicable diseases. Q-Notify is an SMS text solution that notifies patients and caregivers of important touchpoints during an outpatient medical visit or procedure.
Instead of waiting in a crowded area before an in-office medical visit, a patient can wait safely off-site before seeing their medical provider. When the provider is ready to see the patient, a notification is sent to the patient’s cell phone, so that they can enter the office and immediately begin the visit. Creating a remote “waiting room,” Q-Notify facilitates the quick, safe, and efficient flow of patients through a medical practice.
After an outpatient surgical procedure, family members or caregivers are often required to pick the patient up and escort them home. With Q-Notify, family members can be kept abreast of the patient’s status during the day of the procedure and can arrive on-site only when the patient is ready for discharge. These valuable notifications save time, and improve the experience for both patients and caregivers alike.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.