Notify
Automate Pre-Visit Messaging and Directions On Arrival
The Challenge: Patients
Misunderstand Pre-Appointment
Requirements
A good health experience begins well before a patient receives care. With the ubiquity of smartphones, precise, convenient, and timely pre-visit messaging is useful and expected by patients and their family members. Should I bring my medications? Do I need to make special arrangements for pick-up? How do I prep before my colonoscopy? What are some
questions I should ask my doctor? What COVID-19 precautions are you taking? It is all-too-common for patients to misunderstand instructions or forget to bring information that helps providers in their assessment and treatment plan. By interacting with patients before a visit, providers can reduce miscommunication and create better-prepared patients.
A good health experience begins well before a patient receives care. With the ubiquity of smartphones, precise, convenient, and timely pre-visit messaging is useful and expected by patients and their family members. Should I bring my medications? Do I need to make special arrangements for pick-up? How do I prep before my colonoscopy? What are some questions I should ask my doctor? What COVID-19 precautions are you taking? It is all-too-common for patients to misunderstand instructions or forget to bring information that helps providers in their assessment and treatment plan. By interacting with patients before a visit, providers can reduce miscommunication and create better-prepared patients.
209% higher response rate with text messages than phone calls among healthcare consumers
34-40% reduction on
average in no-shows when
providers leveraged digital
communication platforms
130 hours spent per provider per year manually calling patients for appointment reminders
The Solution: Engage Patients for
Better Satisfaction and Care
Providers can excel at clinical care and improve customer service by engaging patients before a care episode. Studies show that patients have better health
outcomes—messaging your patients with appointment reminders, pre-visit instructions, and helpful tips will result in a more productive visit.
Providers can excel at clinical care and improve customer service by engaging patients before a care episode. Studies show that patients have better health outcomes—messaging your patients with appointment reminders, pre-visit instructions, and helpful tips will result in a more productive visit.
Who Uses Q Notify
- Hospitals and Health Systems
- Medicare Advantage Plans
- Payers
- Ambulatory Surgery Centers
- Medical Practices and Medical Groups
- Federally Qualified Health Centers
(Any healthcare organization interested in creating a more effortless pre-visit experience for patients)
Insights
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with
experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
Voice of the Consumer
America’s Top Health Systems
Rely On Q Reviews
Better Healthcare is One Tap Away
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