Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.

Lori Turner
Former Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”

Mark Kobe, RN MPA
Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA