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Testimonials

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Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.
Lori
Lori Turner
Former Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark Kobe
Mark Kobe, RN MPA
Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA
“Quality Reviews' real-time feedback tool helps us focus on delivering compassion and empathy during our patients' fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”
Alan
Alan Copperman, MD, FACOG
Founder and Medical Director, RMA of New York
“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we're putting our best face forward. The tool is simple, and it's on the phone; we know that we are getting it to patients in a way that's easy and not intrusive."
Katie Lammie
Director, Medical Group Operations, NorthShore University HealthSystem
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
Larry McReynolds
Larry McReynolds
NYU Family Health Centers President
“We can start each day reviewing critical performance information from the day before and then immediately address problem areas”
Carl Ramsay
Carl Ramsay, M.D.
Vice President, Emergency Medicine Clinical Operations, All Mount Sinai Health System hospitals
“The system is fast enough to enable our staff to use the information to improve our patients’ experience within minutes or hours while they remain under our care in the hospital”
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David Reich, MD,
President and Chief Operating Officer, The Mount Sinai Hospital
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that"
Mark Angelo
Former Vice President of Innovation and Business Development, Hospital For Special Surgery
Quality Reviews is providing a level of transparency, in real time, that we've never had before. Frontline staff and even leaders outside of the patient experience department needed to have trust in one another because all of this data is so transparent, and people need a sense of assurance that we'll use patient feedback as a tool to improve things - to see how we're doing and how we get better. So, all of this required somewhat of a cultural shift for us; once staff recognize that you have integrity, and that you are fair and honest, then it's easier for people to trust you with the vulnerability that can come with such transparent information.
Michele Pirkle
Michele Pirkle MBA, CPXP
Executive Director, Patient and Family Experience @Grady Health

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening