“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we’re putting our best face forward. The tool is simple, and it’s on the phone; we know that we are getting it to patients in a way that’s easy and not intrusive.”
Alan Copperman, MD, FACOG
“Quality Reviews’ real-time feedback tool helps us focus on delivering compassion and empathy during our patients’ fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”
Mark Kobe, RN MPA
“We’re delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive – should any issues arise, they’re on it right away.”
Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that”
Michele Pirkle MBA, CPXP
Quality Reviews is providing a level of transparency, in real time, that we’ve never had before. Frontline staff and even leaders outside of the patient experience department needed to have trust in one another because all of this data is so transparent, and people need a sense of assurance that we’ll use patient feedback as a tool to improve things – to see how we’re doing and how we get better. So, all of this required somewhat of a cultural shift for us; once staff recognize that you have integrity, and that you are fair and honest, then it’s easier for people to trust you with the vulnerability that can come with such transparent information.