Q-Reviews® is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.
Leaders from Schneck Medical Center share best practices on their journey towards being a four-time Magnet designation recipient.
Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.
According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use SMS text messaging to communicate, representing over 80% of the population. Clearly, mobile phone usage has penetrated all segments of society, and with it the ease of connecting patients with providers. The benefits of our experience feedback platform include:
In this insightful interview, Joan Kelly, the former Chief Experience Officer of two health systems, Yale New Haven Health and NYU Langone Health System, shares some of the themes of her doctoral
In this brilliant virtual round table discussion, we launch a new concept called Q-LEAPx (Leadership Excellence Across Patient Experience) where we bring some of the brightest minds within patient experience.
In this phenomenal interview, Abraham Warshaw, MD, SVP, Chief and Medical Director of Access Services at Mount Sinai Health System in New York City talks about the relationship between access and patient experience.
Is telemedicine here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office
It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB,
Nothing points to innovation like a retail business joining forces with a healthcare organization. This is the case for Vanderbilt, which since 2017, has partnered
It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
