“Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.”
Lori Turner, Chief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark Kobe, RN MPA, Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA
“Quality Reviews' real-time feedback tool helps us focus on delivering compassion and empathy during our patients' fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”
Alan Copperman, MD, FACOG, Founder and Medical Director, RMA of New York
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that"
Mark Angelo, Vice President of Innovation and Business Development, HSS
“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we're putting our best face forward. The tool is simple, and it's on the phone; we know that we are getting it to patients in a way that's easy and not intrusive."
Katie Lammie, Director, Medical Group Operations, NorthShore University HealthSystem
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
Larry McReynolds, NYU Family Health Centers President
“We can start each day reviewing critical performance information from the day before and then immediately address problem areas”
Carl Ramsay, M.D., Vice President, Emergency Medicine Clinical Operations, All Mount Sinai Health System hospitals
“The system is fast enough to enable our staff to use the information to improve our patients’ experience within minutes or hours while they remain under our care in the hospital”
David Reich, MD, President and Chief Operating Officer, The Mount Sinai Hospital
Patients and their families have more healthcare choices than ever before. If patients have negative experiences at their healthcare provider, they go somewhere else - they don't bother to tell you. What you don't know will inevitably hurt your organization over the long term. We have developed a suite of solutions designed to keep patients happy and loyal.
Do any of these pain points sound familiar?
Quality Reviews helps tackle these common challenges that occur within the patient experience life cycle.
2 pages, published May 2017
2 pages, published June 2015
