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The Guide to Build Your Digital Health Strategy: The Importance of Digital Engagement Across the Care Journey

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Better Healthcare is One Tap Away

An End-to-End Patient Engagement Platform for Payers and Providers

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Imagine a seamless, intuitive way to engage with your patients and members at any stage in their unique care journey, all through a communication channel they already use on a daily basis. At Quality Reviews®, we went beyond imagining it — we built it. Our Q Reviews® digital engagement platform helps healthcare organizations deliver information and identify the needs

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of patients and members from pre-appointment to their transition to home care and beyond. By connecting healthcare users, providers, and payers through an approachable, easy-to-use engagement platform, Q Reviews helps organizations meet and support patients and members when and where they need it — resulting in better healthcare outcomes for all.

Imagine a seamless, intuitive way to engage with your patients and members at any stage in their unique care journey, all through a communication channel they already use on a daily basis. At Quality Reviews®, we went beyond imagining it — we built it. Our Q Reviews® digital engagement platform helps healthcare organizations deliver information and identify the needs of patients and members from pre-appointment to their transition to home care and beyond. By connecting healthcare users, providers, and payers through an approachable, easy-to-use engagement platform, Q Reviews helps organizations meet and support patients and members when and where they need it — resulting in better healthcare outcomes for all.

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Achieving Real-Time Engagement Throughout the Patient Journey

Smartphone use today is ubiquitous. According to Pew Research, 97% of Americans own a mobile device. Moreover, 60% of people leverage their phones to manage their health. By connecting with patients via SMS, providers can meet their patients where they are—on their phones.

Q Reviews uses this approach to increase patient and employee experiences throughout their journey. Through a suite of digital tools and platform, providers can listen to patients closely and help them navigate their care journey with safer, empathetic, and actionable instructions before, during, and after their visit.

Smartphone use today is ubiquitous. According to Pew Research, 97% of Americans own a mobile device. Moreover, 60% of people leverage their phones to manage their health. By connecting with patients via SMS, providers can meet their patients where they are—on their phones. Q Reviews uses this approach to increase patient and employee experiences throughout their journey. Through a suite of digital tools and platform, providers can listen to patients closely and help them navigate their care journey with safer, empathetic, and actionable instructions before, during, and after their visit.

Start Conversations that Improve Care Delivery

Our real-time engagement solutions allow staff to take action for patients remotely, safely, and accurately at the right time.

Provider and payer organizations successfully launch and build a digital front door experience that will differentiate them from other healthcare competitors. Organizations can initiate the patient or member care journey experience through a digital channel to help them navigate their healthcare options with trust.

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Reduce patient and family member anxiety ahead of their appointment. Deliver and automate safer, more effective pre-visit instructions and appointment reminders to help patients and family members navigate their care journey.

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Q Rounding aggregates patient feedback in an easy-to-interpret web dashboard so providers can take action before the patient is discharged, guaranteeing a positive inpatient experience.

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Q Connect guides and supports the patient throughout post-acute care— focusing on the first 48-72 hours—while letting providers obtain real-time patient feedback to inform service recovery immediately after an outpatient visit.

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Manage care for patients and members while they are at home. Assist family members who serve as caregivers. By messaging patients important reminders, instructions, and educational materials, providers can help improve outcomes with Q @Home while driving down the cost of care.

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Q Employee gives healthcare providers and staff a voice, allowing leadership to mitigate burnout and turnover, and identify opportunities to improve working conditions, which translates to better patient care.

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Driving Longitudinal Patient Engagement through Simple, Flexible, Personalized Digital Communications

Q Reviews solutions deliver real-time insights across the patient journey that improve patient experience and engagement.

Q Reach

Expand Digital Front Door Efforts to Improve Provider Trust, Discoverability, and Patient Activation

Q Notify

Automate Outreach with Pre- Visit and Pre-Procedure Messaging, Notifications, and Reminders Before Arrival

Q Rounding

Listen in Real-Time While Patients are in Your Care to Address Requests, Needs, and Safety Immediately

Q Connect

Reduce Readmissions and ED Utilization with Care Pathway Adherence through Care Program Notifications, Education, and Real-Time Feedback

Q @Home

Scale Care Coordination to Effectively Manage Patients After their Visit and at Home

Home

Discoverability

Home

Pre-Visit

Home

Getting Care

Home

Follow-Up

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Care at Home

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Q Employee

Measure Employee Engagement and Identify Opportunities to Improve Retention, Mitigate Burnout, Reduce Turnover, and Boost Employee Wellness

Employee Engagement

Driving Longitudinal Patient Engagement through Simple, Flexible, Personalized Digital Communications

Q Reviews solutions deliver real-time insights across the patient journey that improve patient experience and engagement.

Q Reach

Expand Digital Front Door Efforts to Improve Provider Trust, Discoverability, and Patient Activation

Q Notify

Automate Outreach with Pre- Visit and Pre-Procedure Messaging, Notifications, and Reminders Before Arrival

Q Rounding

Listen in Real-Time While Patients are in Your Care to Address Requests, Needs, and Safety Immediately

Q Connect

Reduce Readmissions and ED Utilization with Care Pathway Adherence through Care Program Notifications, Education, and Real-Time Feedback

Q @Home

Scale Care Coordination to Effectively Manage Patients After their Visit and at Home

Discoverability
Pre-Visit
Getting Care
Follow-Up
Care at Home
Employee Engagement
Q Employee

Measure Employee Engagement and Identify Opportunities to Improve Retention, Mitigate Burnout, Reduce Turnover, and Boost Employee Wellness

Who We Help

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All organizations benefit from quick, clear, and convenient communication. At Q Reviews, we make engaging with staff and patients simpler for the following groups:

Healthcare Providers

From large health systems and academic medical centers to community clinics and safety-net hospitals, our solutions simplify engagement across the care journey for patients seeking care and those who provide it.

Value-Based Organizations

Our platform of digital engagement solutions help ACOs, ACO REACH, and organizations participating in bundles improve care coordination, post-acute care transition efficiencies, deliver superior care, and manage financial risk while operating under value-based payment models.

Payers

From traditional health insurance to Medicare Advantage plans, our digital health tools help coordinate care, communicate with members for enrollment to offered services, and simplify the member engagement and experience. Directly tackle key metric performance, including annual wellness visits, HEDIS measures, Star ratings, and SDOH.

Physician Groups

Implementing digital health should not be a frustrating experience for medical practices and groups. Our solutions help physician organizations meet the shifting expectations of patients when it comes to access. Easily enable digital tools for scheduling, notifications, remote monitoring, and ratings to improve patient experience

Client Testimonials

Client Testimonials

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Patient Encounters

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of the Top 35 Hospitals are Clients

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

America’s Top Health Systems
Rely On Q Reviews

Better Healthcare is One Tap Away

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