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Real Time Patient Feedback

Q-ReviewsSM is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.

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America's Top Health Systems Rely on Quality Reviews

Beacon Health System
Cityblock
Family Health Centers at NYU Langone
Flushing Hospital Medical Center
Jamaica Hospital Medical Center
Lewis County Health System
MediSys Health Network
Maimonides Medical Center
MedStar health
Memorial Sloan Kettering Cancer Center
New Hope Fertility Center
NorthShore University Health System
RMA of New York
Schneck
Sonoma Valley Hospital
TJH Medical Services, PC
Wyckoff Heights Medical Center
NYU Langone Health
Mount Sinai
Hospital for Special Surgery
Grady
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Our Solutions

Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.

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Take the First Step in Making a Difference

Q-Reviews

Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.

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Q-Rounding

Q-Rounding is designed to give patients a voice while in the hospital without increasing the workload on providers or administrators.

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Q-Engagement

Engaged employees are more productive - there is a correlation between happy employees and a positive patient experience.

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Who We Help

Patient Experience Feedback Methods Made Simple. Just For You. Q-Reviews suite of solutions allows you to get real-time patient feedback, manage service record

Hospitals / Health Systems

Outpatient Clinics

Ambulatory Surgery Centers

Imaging Centers

Urgent Care Centers

Physical Therapy

Pharmacies

Nurses

Hospitals / Health Systems

Outpatient Clinics

Ambulatory Surgery Centers

Imaging Centers

Urgent Care Centers

Physical Therapy

Pharmacies

Nurses

0 M
Patient Encounters
0
Minutes Median Response Time
0
of the Top 35 Hospitals are Clients

Benefits of Quality Reviews Text Survey

  • Text surveys have higher response rates in all care settings
  • Gather and analyze data from patients, employees, and families in real time
  • Short 5-10 question surveys
  • Decrease external complaints on social media
  • Improve performance metrics
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Client Testimonials

“The system is fast enough to enable our staff to use the information to improve our patients’ experience within minutes or hours while they remain under our care in the hospital”
David Reich, MD,
David Reich, MD,President and Chief Operating Officer, The Mount Sinai Hospital
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark Kobe, RN MPA
Mark Kobe, RN MPAChief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA
“Quality Reviews' real-time feedback tool helps us focus on delivering compassion and empathy during our patients' fertility journey. For any healthcare organization who takes patient experience seriously, using this tool is game-changing.”
Alan Copperman, MD, FACOG
Alan Copperman, MD, FACOGFounder and Medical Director, RMA of New York
“While HSS has maintained a strong leadership position in the delivery of specialized orthopedic and rheumatologic care, we are also enthusiastic about continuously working to elevate the patient experience. Q-Reviews helps us do just that"
Mark AngeloVice President of Innovation and Business Development, Hospital For Special Surgery
“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we're putting our best face forward. The tool is simple, and it's on the phone; we know that we are getting it to patients in a way that's easy and not intrusive."
Katie LammieDirector, Medical Group Operations, NorthShore University HealthSystem
“More traditional surveys take weeks to administer and while they provide valuable information, they do not resolve the issue of simply listening to how our patients feel at the point of care or shortly thereafter”
Larry McReynolds
Larry McReynoldsNYU Family Health Centers President
“We can start each day reviewing critical performance information from the day before and then immediately address problem areas”
Carl Ramsay, M.D.
Carl Ramsay, M.D.Vice President, Emergency Medicine Clinical Operations, All Mount Sinai Health System hospitals
“Our patients deserve to have their voices heard, and this tool gives us the ability to not only listen to, but also improve patients’ experience in real-time. This tool helps us achieve our overarching goal of making Beacon a welcoming place where patients know and feel that we care about them.”
Lori Turner
Lori TurnerChief Marketing, Innovation, and Customer Experience Officer, Beacon Health System, South Bend, IN
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Case Studies and White Papers

Patient Satisfaction Scores

Client Case Study

2 pages, published February 2019

Inspiring Patient Loyalty Through Service Recovery

The Rise of the Healthcare Consumer

7 pages

Patient Satisfaction Scores

Patient Satisfaction Correlation Study

2 pages, published May 2017

Patient Satisfaction Scores

Cancer Case Study

2 pages, published June 2015

Our Blog

COVID-19 Help

In response to the COVID-19 emergency, we are offering our clients the following service: 1. Send a text message or email to all of your

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March 20, 2020 12:06 pm
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Impact Patient Experience and Drive Employee Engagement

It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.

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Insights from Grady Health: The Future of Service Recovery & Staff Experiences ​

Leaders from Grady Health share best practices for developing, conducting, and refining meaningful rounds to drive service recovery, standardize high-quality care experiences, and make lasting cultural changes amongst their team members so they can enhance the quality and safety of care delivery.

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening