Q-Reviews® is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.
Leaders from Schneck Medical Center share best practices on their journey towards being a four-time Magnet designation recipient.
Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.
According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use SMS text messaging to communicate, representing over 80% of the population. Clearly, mobile phone usage has penetrated all segments of society, and with it the ease of connecting patients with providers. The benefits of our experience feedback platform include:
Chao Wu serves as Chief Patient Experience Officer & Assistant Vice President at Hospital for Special Surgery (HSS). She has led the patient experience program at HSS for the last 12 years and is responsible for deploying patient.
Cheryl VanKuren, MBA, MS, LSSBB, President and Chief Experience Officer of In The Arena Consulting speaks to us about translating her experience as a US Olympian and three-time NCAA Division I Women’s Field Hockey champion.
Dr. Charles Washington, Senior Director of Radiation Oncology at Memorial Sloan Kettering Cancer Center, provides an overview of his recent doctoral dissertation, “Addressing Service Recovery with Frontline Managers.
“Magnet hospitals provide havens for quality care and happy nurses.”– Kay Bensing, RN During a national nursing shortage in 1983, the American Academy of Nursing
COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see
Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. The pandemic is nothing like we’ve ever
It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
