Q-ReviewsSM is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.
Leaders from Schneck Medical Center share best practices on their journey towards being a four-time Magnet designation recipient.
Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.
Patient Experience Feedback Methods Made Simple. Just For You. Q-Reviews suite of solutions allows you to get real-time patient feedback, manage service record
According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use SMS text messaging to communicate, representing over 80% of the population. Clearly, mobile phone usage has penetrated all segments of society, and with it the ease of connecting patients with providers. The benefits of our experience feedback platform include:
For women and couples trying to conceive during a pandemic year, the added challenges and stress of trying to conceive must be daunting given how challenging the fertility journey is at baseline. In this free-flowing conversation
Located in Queens, New York, MediSys Health Network is a two-hospital system comprising Jamaica Hospital and Flushing Hospital that was inundated with critically-ill Covid patients at the height of New York City’s pandemic.
In this interview, we speak with Terry Olinger, FACHE, the immediate past President of Great Falls Hospital, Benefis Health System. Known as a turnaround specialist, Terry has over 30 years of experience leading. Read more >>
Ask any marketer if they’ve heard of the term “net promoter score” before, and they’re bound to say yes. But for many of those who
When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had
Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there
It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
