Patient and employee satisfaction isn’t just a box that you check. It’s a series of definable and measurable actions that lead to exceptional quality of care and desired clinical outcomes while creating a positive work environment.
Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.
Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.
Q-Rounding is designed to give patients a voice while in the hospital without increasing the workload on providers or administrators.
Engaged employees are more productive - there is a correlation between happy employees and a positive patient experience.
Texting Patients immediately following an episode of care gives your organization the power to proactively tackle negative feedback
2 pages, published February 2019
2 pages, published May 2017
2 pages, published June 2015
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
