Real Time Patient Feedback

Q-ReviewsSM is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.

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America's Top Health Systems Rely on Quality Reviews

Our Solutions

Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.

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patient survey

Take the First Step in Making a Difference

Q-Reviews

Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.

Q-Rounding

Q-Rounding is designed to give patients a voice while in the hospital without increasing the workload on providers or administrators.

Q-Engagement

Engaged employees are more productive - there is a correlation between happy employees and a positive patient experience.

Who We Help

Patient Experience Feedback Methods Made Simple. Just For You. Q-Reviews suite of solutions allows you to get real-time patient feedback, manage service record

Hospitals / Health Systems

Outpatient Clinics

Ambulatory Surgery Centers

Imaging Centers

Urgent Care Centers

Physical Therapy

Pharmacies

Nurses

Hospitals / Health Systems

Outpatient Clinics

Ambulatory Surgery Centers

Imaging Centers

Urgent Care Centers

Physical Therapy

Pharmacies

Nurses

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Patient Encounters
0
Minutes Median Response Time
0
of the Top 35 Hospitals are Clients

Benefits of Quality Reviews Text Survey

  • Text surveys have higher response rates in all care settings
  • Gather and analyze data from patients, employees, and families in real time
  • Short 5-10 question surveys
  • Decrease external complaints on social media
  • Improve performance metrics

Client Testimonials

Case Studies and White Papers

Patient Satisfaction Scores

Client Case Study

2 pages, published February 2019

Patient Satisfaction Scores

Patient Satisfaction Correlation Study

2 pages, published May 2017

Patient Satisfaction Scores

Cancer Case Study

2 pages, published June 2015

Our Blog

COVID-19 Help

In response to the COVID-19 emergency, we are offering our clients the following service: 1. Send a text message or email to all of your

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Impact Patient Experience and Drive Employee Engagement

It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.

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COVID-19 Alert: For our existing clients wanting to send out COVID-19 related messages to your patients, click here
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Insights from Grady Health: The Future of Service Recovery & Staff Experiences ​

Leaders from Grady Health share best practices for developing, conducting, and refining meaningful rounds to drive service recovery, standardize high-quality care experiences, and make lasting cultural changes amongst their team members so they can enhance the quality and safety of care delivery.

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening