Q-ReviewsSM is a real-time digital engagement platform that gives patients and employees a voice to share their feedback. Our solutions elevate performance improvement and drive service recovery.
Leaders from Schneck Medical Center share best practices on their journey towards being a four-time Magnet designation recipient.
Patients and their families have more healthcare choices than ever before. Healthcare consumerism is here to stay. Negative patient experiences are no longer going to be tolerated. Missing out on service recovery opportunities and negative online reviews can cripple a healthcare provider. Not to mention, the downstream financial implications of losing a patient. What you don’t know will inevitably hurt your organization over the long term. We’ve developed a robust set of solutions designed to keep your patients and employees happy and loyal. And when they’re not, you’ll have actionable data coming from the voice of the customer in order to implement performance improvement processes in real-time.
Patient Experience Feedback Methods Made Simple. Just For You. Q-Reviews suite of solutions allows you to get real-time patient feedback, manage service record
According to the Pew Research Center, 96% of Americans own a cell phone, and 81% own a smartphone. Over 292 million people in North America use SMS text messaging to communicate, representing over 80% of the population. Clearly, mobile phone usage has penetrated all segments of society, and with it the ease of connecting patients with providers. The benefits of our experience feedback platform include:
In this interview, we speak with Sonia Panigrahy, MPH, a mission-driven, human-centered designed healthcare leader, skilled in transforming vision into actionable strategy for high performing, comprehensive, and integrated service delivery systems. Read more >>
At the height of New York City’s COVID-19 pandemic, New York-Presbyterian Hospital was one of the hardest-hit health systems in the city. Since then, New York-Presbyterian has emerged. Read more >>
During the early days of the pandemic, Jean-Luc (JL) Neptune, MD MBA was one of the first New Yorkers to be diagnosed with Covid-19, all while launching a new business and seeing patients. During this webcast, Read more >>
Today, many providers are relying solely on CAHPS in order to measure the patient experience. However, there is an additional margin for those efforts to
The patient experience is quickly taking center stage within healthcare. It’s vital to start practicing and encouraging patient engagement within your healthcare facility. With medical
Healthcare involves a variety of nuanced ways of communicating between you as the provider, and employees and patients. Technology has improved communication methods in recent
It’s all about bringing together the power of gratitude and the human connection to create real and lasting cultural change. Schedule a demo today to see the great things we can do together.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
