Patient Expectations vs. Experience in Fertility Care: Supporting Patients Without Overburdening Teams

We are thrilled to host a conversation with Barb Collura, the former President and CEO of RESOLVE: The National Infertility and Family Building Association and current founder of Vital Voices Consulting. In this webinar, we explore the growing gap between fertility patients’ expectations and their real-world care experience, drawing on firsthand patient advocacy insights. We discuss where misunderstandings arise, how communication gaps and operational constraints shape patient frustration, and why so much of the emotional journey happens between clinic visits. The discussion also highlights practical ways that fertility leaders can better align expectations with reality—using thoughtful communication and digital support tools that enhance clarity and reassurance without adding burden to already-stretched care teams.

Register for FREE and Unlock the Complete Webinar

Who Should Watch this Webinar:

  • Fertility Practice Managers
  • Marketing and Operations professionals for Fertility Practices
  • Reproductive Endocrinologists and Infertility Specialists
  • Embryologists
  • CEO, COO, CFO, CMO of Fertility Practices

What Can Be Learned from this Webinar:

  • Where and why patient expectations most commonly diverge from the realities of fertility care, and how early misunderstandings shape the entire journey
  • How communication gaps, waiting periods, and workforce constraints impact patient trust, confidence, and engagement between visits
  • Practical ways clinics can use clearer communication and digital support to set expectations, reduce friction, and support patients without overburdening staff

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Why CRM and Patient Relationship Management Are Becoming Foundational in IVF
Read More
image
From Burnout to Shortage: Why Technology, Not More FTEs, Is the Workforce Strategy Health Systems Must Embrace
Read More
image
Why Real-Time Patient Feedback and Service Recovery Are Critical for Fertility and IVF Practices
Read More
Previous Next

Why CRM and Patient Relationship Management Are Becoming Foundational in IVF

Read More
image

From Burnout to Shortage: Why Technology, Not More FTEs, Is the Workforce Strategy Health Systems Must Embrace

Read More
image

Why Real-Time Patient Feedback and Service Recovery Are Critical for Fertility and IVF Practices

Read More
Tap for Our Resources