Perspectives on Patient Experience From a Former US Olympian

Cheryl VanKuren, MBA, MS, LSSBB, President and Chief Experience Officer of In The Arena Consulting speaks to us about translating her experience as a US Olympian and three-time NCAA Division I Women’s Field Hockey champion into her professional career about improving patient experience, performance improvement, and service recovery. During the interview with Cheryl, we discuss:

  • Learnings “on the field” as an athlete that has translated “off the field” throughout her professional career
  • Being goal-oriented, Cheryl shares how she has helped healthcare organizations achieve their goals
  • The biggest challenges organizations face when trying to improve patient experience
  • The keys to success for sustainable improvement

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Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.