Q-LEAPx Third- Leadership Excellence Across Patient Experience

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Watch a Short Webinar Preview

In this Q-LEAPx virtual round table discussion, we bring some of the brightest healthcare minds and talk about the human experience. In this session, you’ll hear from Dan DiCello of New York-Presbyterian Hospital, Kate Newbold, Ph.D. of Beacon Health System, and Michelle Pirkle, MBA, CPXP of Grady Health. The trio tackles some difficult subjects, share best practices on what they’ve deployed and share important learnings.

Some topics of discussion will include:

  • Roundtable members share how they are using real-time feedback to improve the human experience.
  • More importantly, members share what hasn’t worked.
  • Critical issues around physician burnout and what top institutions are doing about it.

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America's Top Health Systems Rely on Quality Reviews®

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening