“The PACE model is the only prescribed clinical, social, and behavioral care model that exists. It is the only approach in health care that I know reliably extends life.” — Andy Slavitt, Former CMS Administrator (Home Health Care News, July 2023) What is PACE? The Program of All-Inclusive Care
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With healthcare awash in consolidation and increased competition for patients, it's not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcare today is a consumer-focused, retail business and, as a result, the biggest market share often goes to the provider with the most polished or convenient product.
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Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you'll likely hear about it. But will it be too late?
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While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many healthcare organizations. But as they grow older, millennials make up an increasing portion of the patient population.
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Embracing healthcare consumerism starts by incorporating patient preferences into every part of the organization — from billing to technology, to facilities and administration, and human resources to clinical decision-making. It can be overwhelming.
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Hospitals have a lot riding on HCAHPS scores. Used by providers since 2006, the HCAHPS survey allows patients to rate hospitals on a wide range of issues like clinician communication, pain management, discharge information, and hospital cleanliness. These publicly available survey scores can impact hospitals in a big way,
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With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many. Complicating matters, most healthcare organizations still use traditional surveys to track and monitor patient satisfaction metrics,
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Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this method. It's true that CAHPS scores can have an impact on your organization’s ability to attract new patients and receive funding.
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The patient experience is quickly taking center stage within healthcare. It’s vital to start encouraging patient engagement within your healthcare facility. You want them to not only visit your facility but to invest the time and resources in themselves to maintain their overall health.
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