The goal of this e-book is to provide healthcare executives with the foundation to consider the use of patient experience for operations and to ask the right questions of staff, providers, and partners in the journey toward becoming a truly patient-centric institution.
Download this e-book to learn about the importance of customer/patient experience and the impact that it has on all aspects of healthcare, including:
- Clinical outcomes
- Financial results
- Marketing effectiveness
- Brand perception
- Business operations and strategy
- Employee retention and growth