Yes. Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
Patient engagement / patient-centered care
Care coordination
Safety
Service recovery (maybe ambulatory)
Courtesy and respect
Responsiveness
Patient Education
Pain
Careful Listening