We already use a CMS-certified survey vendor. Why should we use yet another survey vendor?

Because of service recovery. All of our clients use a CMS-certified CAHPS survey vendor. Yet they all use us as well because of the real-time service recovery tools that no other vendor can provide. Our clients use us not as a survey tool, but as a real-time service recovery tool that helps daily performance improvement. Executives justify their spend on Quality Reviews® because our tool helps achieve a tangible return on investment by focusing on service recovery.