Quality Reviews® and SPH Analytics Partner to Offer One Integrated Platform for Real-time Patient Experience and Hospital CAHPS Feedback

August 12, 2020


Quality Reviews®, Inc., the leading real-time patient feedback company, today announced a partnership with SPH Analytics, the leader in healthcare quality and experience analytics, to give health systems the ability to track and analyze patient experience on a real-time, digital platform while also fulfilling their CMS-mandated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) and other provider CAHPS survey obligations.

“We are excited to work with SPH Analytics to provide the power of real-time patient experience tracking and the ability to administer CMS-regulated Hospital CAHPS surveys on one convenient, integrated, and secure platform,” said Edward Shin, MD, CEO and Co-founder of Quality Reviews®. “We look forward to bringing SPH Analytics’ portfolio of top-ranked population health and CAHPS solutions to health systems and hospitals focused on optimal patient experience,” he added.

As more health systems focus on the need for real-time, actionable patient feedback to enable service recovery and keep a finger on the pulse of patient sentiment, the Quality Reviews® – SPH Partnership gives these forward-looking health systems the ability to view and act on real-time feedback alongside their HCAHPS data.

“While performance as measured by HCAHPS continues to be key to provider reimbursement and providers’ strategy to drive their patient satisfaction, there is an inherent delay between the patient’s actual experience and capturing feedback via the Hospital CAHPS program. As health systems increase their focus on performance improvement, real-time experience tracking becomes a valuable supplemental strategy for them,” said Amy Amick, President and CEO of SPH Analytics. “The needs of our health system clients are evolving, related to understanding patient sentiments during the pandemic and beyond, and we look forward to innovating with Quality Reviews® to take patient experience to the next level,” she added.

CAHPS® is a registered trademark of the Agency for Healthcare Research and Quality (AHRQ).

About Quality Reviews®

Based in New York, Quality Reviews®, Inc., was founded by physicians and entrepreneurs with a combined 30-plus years of clinical, healthcare and technology experience. Quality Reviews® helps healthcare provider organizations capture and analyze real-time patient and staff feedback to facilitate service recovery and performance improvement.

For more information, visit http://www.q-reviews.com.

About SPH Analytics

SPH Analytics (SPH), a leader in healthcare analytics and population health management, empowers clients to analyze and interpret their clinical, financial, and consumer experience data to maximize their performance. SPH’s Population Care, Population Value, and Population Engage solutions are built on the innovative Nexus Platform, providing insights and impact to integrated health networks, ACOs, hospitals, ambulatory care providers, physician groups, and health plans. SPH’s quality measure dashboards, financial risk measurement, healthcare survey and patient outreach solutions, and consulting services empower clients to meet the Triple Aim by improving population health, reducing overall cost of care, and improving the patient experience.

SPH Analytics is headquartered in metro Atlanta and has provided insights to clients for more than 35 years, serving clients in all 50 states. For more information, call 1-866-460-5681 or visit SPHAnalytics.com.


Edward Shin, MD

CEO and Co-Founder

Previously co-founded WellApps and Healogica. Built and led a healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.