Vanderbilt Health Services Partners with Quality Reviews® to Improve Patient Experience

June 9, 2020

First Healthcare Provider Organization in Tennessee to Deploy Quality Reviews® Real-time Feedback and Service Recovery Tool

NASHVILLE, TN, USA, June 9, 2020 / — Vanderbilt Health Services, LLC (VHS), a wholly owned subsidiary of Vanderbilt University Medical Center, today announced a new partnership with Quality Reviews®, the leading company that helps healthcare provider organizations capture and analyze real-time healthcare feedback to facilitate service recovery. VHS is the first in the state of Tennessee to deploy Q-Connect, the real-time feedback tool, which offers patients the opportunity to share feedback within minutes to hours of an episode of care with VHS staff and leadership.

Quality Reviews® provides VHS with the tools it needs to gather actionable feedback quickly and to respond to patient feedback immediately. Quality Reviews® helps hospitals and health systems of all sizes deliver the best possible patient experience across all clinical service lines in both inpatient and outpatient settings.

VHS’ commitment to delivering the best quality care with the best experience to patients led to the launch of real-time feedback to drive service recovery and day-to-day operational improvement.

Quality Reviews® is a New York City-based company that offers a suite of patient engagement software services “that brings the patient voice at scale so that healthcare institutions can listen and make faster, more effective care delivery decisions,” said Edward Shin, MD, Chief Executive Officer of Quality Reviews®. “We’re honored to partner with the Vanderbilt team to better serve patients, especially at time when experience matters more than ever before.

 Read Full Press Release Here.


Jill Yarberry

VP Patient Engagement

Jill has 20 years’ experience in healthcare business development and operations. Prior to joining Quality Reviews®, Jill worked in the healthcare industry where she has been responsible for developing and implementing the sales strategy, market research, and business development to meet and exceed sales growth projections.