Quality Reviews® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback
Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this method. It’s true that CAHPS scores can have an impact on your organization’s ability to attract new patients and receive funding. However, the surveys fail to provide feedback in a timely manner. Too often, by the time you see a negative experience, it’s unlikely that you can do anything to remedy it.
To properly use patient experience data, you must respond and address it in a timely fashion. That way, you can provide a better experience both in the present and moving forward. This is why real-time feedback tools are a necessity for organizations that are serious about improving the patient experience.
So to help providers stay on top of both real-time feedback and CAHPS scores, we’ve partnered with SPH Analytics to offer a platform that allows healthcare organizations to monitor and interpret patient experience data as well as administer the CMS-mandated Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) in full compliance with HCAHPS and other provider CAHPS survey obligations. With this unified platform, healthcare providers can administer, track, and analyze responses to customized patient satisfaction surveys as well as CAHPS surveys for a robust view of the patient experience.
Due to the pandemic, this comes at a time when healthcare organizations are feeling pressure to provide excellent service. Patients’ experiences during a tense time will shape their opinion of healthcare providers long after the pandemic has subside. This could potentially impacting patient loyalty for years to come. By keeping tabs on real-time feedback and CAHPS data, you gain a deeper understanding of the patient experience. Ultimately, this allows you to better identify areas of improvement, optimize your service, increase patient satisfaction, and improve healthcare outcomes.
Reach out to us or request a demo to learn more about our updated product offerings and how they can help you attract, retain, and deliver exceptional care to patients.