The healthcare industry is facing tectonic shifts, and the evidence is how we are beginning to redefine patient experience. For too long, healthcare organizations have led their patient and member experience strategies based on CAHPS scores.
But it’s not enough.
Digital engagement across the care journey is what’s needed now—and this e-book will help you get there.
With The Guide to Build Your Digital Health Strategy: The Importance of Digital Engagement Across the Care Journey, you’ll learn how to define the key stages of the care journey at which services, care, and support are needed; realize the challenges at each stage for the organization, patients, and members; identify digital health gaps and prioritize efforts to start your digital transformation.
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