EHR Optimization: The Benefits of Having Digital Solutions on Top of Your EHR

Are you focused on patient engagement?
Does your organization have the ambition to tackle engagement properly?
Is your workforce equipped with the right tools to help them meet patient needs?
Where does meeting your patients’ expectations sit as a priority for you?

In one study that observed the use of text messages to communicate with patients, engagement rates averaged 90%, with over 98% favoring text messages and nearly 92% stating the texts prevented them from calling the office. Over 85% of patients prefer text message updates over email, phone calls, and patient portal messages.

It is time to stop solely relying on your EHR as the single source of truth for patient engagement. Proactive, ongoing, support across the care continuum is where patients, caregivers, and their families are looking for providers and payers to support them. Building personalized, customized, truly user-friendly digital solutions is what is required to truly and effectively ensure high patient engagement. Patients consider communication an important factor in how they view their healthcare provider. A top reason patients cite leaving a practice is a lack of communication. When patients are aware of their appointment dates and times, they are likely to arrive on time. Consistent communication develops the patient-provider relationship, enhancing the patient experience.

Patients define engagement with the following factors:

• Convenient communication
• No downloads required
• Privacy
• Increased adherence
• Improved outcomes
• Optimize patient access
• Track conversations