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Tales From The Trenches: Kate Newbold, a successful patient experience professional, gives us a real talk about leveraging data to inspire patient loyalty
Kate Newbold joined Beacon Health System in 2017 as an Innovation Consultant. She has overseen the implementation of Quality Reviews’ product across Beacon at over 100 patient care sites, as well as through employee engagement and provider experience surveys. Prior to her work with Beacon, Kate earned her Ph.D. in Communications at Northwestern. She has consulted with companies across the Midwest in telecommunications, healthcare, publishing, and higher education.
As Beacon Health’s Chief Marketing, Innovation, and Patient Experience Officer, she’s passionate about building energetic, insightful teams focused on giving patients the best possible experience and spend her days:
Previously, she served as Vice President of Network Marketing and Strategic Communication for Kettering Health System. She has been honored as an award recipient of Dayton Business Journal’s Forty Under Forty for up-and-coming Dayton-area business leaders.
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.