Leveraging Human-Centered Design for Primary Care Transformation: An Interview with Sonia Panigrahy, MPH

In this interview, we speak with Sonia Panigrahy, MPH, a mission-driven, human-centered designed healthcare leader, skilled in transforming vision into actionable strategy for high performing, comprehensive, and integrated service delivery systems. Under Sonia’s leadership, she leads intensive, long-term, and large-scale initiatives that support the priorities for the New York State’s 70 Federally Qualified Health Centers serving 2.2 million underserved patients.

Human-centered design 101: What are the core principles of HCD?
How HCD is applied in real life situations for better health outcomes
Understanding the three layers of root causes that lead to poor outcomes
Performance improvement in Federally Qualified Health Centers
Covid-19 / Social determinants of health / racial disparities in health: Sonia’s perspectives and a potential prescription for current health crisis

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Bridging the Gap: Patient Expectations vs. Experience in Healthcare

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Leveraging Human-Centered Design for Primary Care Transformation: An Interview with Sonia Panigrahy, MPH

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Bridging the Gap: Patient Expectations vs. Experience in Healthcare