New York-Presbyterian’s COVID Experience: A Conversation with Rick Evans, Chief Experience Officer

At the height of New York City’s COVID-19 pandemic, New York-Presbyterian Hospital was one of the hardest-hit health systems in the city. Since then, New York-Presbyterian has emerged as one of the nation’s most experienced and resilient healthcare organizations in dealing with the ongoing pandemic.

How NYP has been providing support for patients and families while social distancing
How NYP has been supporting clinicians and staff in a time of unprecedented psychological stress
How this year’s racial and social justice awakenings have affected Rick both professionally and personally.

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Bridging the Gap: Patient Expectations vs. Experience in Healthcare

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New York-Presbyterian’s COVID Experience: A Conversation with Rick Evans, Chief Experience Officer

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Bridging the Gap: Patient Expectations vs. Experience in Healthcare