The U.S. Healthcare System: From Dysfunction to Functioning

When it comes to understanding a consumer-focused healthcare experience, there are few that understand it like Dr. Regina E. Herzlinger. She is the Nancy R. McPherson Professor of Business Administration at the Harvard Business School (HBS) and was the first woman to be tenured and chaired at HBS. Widely recognized for her innovative research in healthcare experience, Dr. Herzlinger is well known for her early predictions of the unraveling of managed care and the rise of consumer-driven health care, a term that she coined. In her conversation with our CEO, Ed Shin, MD, Dr. Herzlinger provides insights in many areas including:

  • Why it’s important to get transparent feedback
  • Why obtaining third party validation and affirmations is especially important for women in the professional environment
  • How COVID has broken the US health system and why the dominance of the US hospitals has diminished
  • Why everybody likes price transparency except when it’s about them
  • What occurs when transparency is coupled with the decentralization of healthcare

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