When Employee Engagement and Patient Experience Both Improve, Everyone Wins

Edward Shin, MD

CEO and Co-Founder

Rick Roche

Chief People Officer

Sabrina Broadnax

Vice President, Talent Acquisition & Development at Grady Health

Edward Shin, MD

CEO and Co-Founder

Rick Roche

Chief People Officer

Sabrina Broadnax

Vice President, Talent Acquisition & Development at Grady Health

Why Watch this Webinar:

Prior to the pandemic, the importance of patient and employee experience was highlighted as a key driver for healthcare organizations to achieve their clinical, financial, operational goals. But few health systems integrate and analyze data from both stakeholders to really understand the connection between patients and employee experience. There are several reasons why the two are interconnected and why they are important:

Quality of Care
Communication
Organizational Culture
Reputation and Trust

In this webinar Grady Health System’s Chief People Officer, Rick Roche and Vice President, Sabrina Broadnax highlight the value of surveying both patients and employee in real time to drive meaningful impact for their organization’s culture and patient outcomes – ultimately Achieving best Place to Work Recognition. They also review with Quality Reviews® CEO, Ed Shin the importance of overlaying the employee and patient experience to identify the four core groups in their health system:

Patients Happy, Employees Happy – Learn Best Practices
Happy Employees with the Opportunity to Engage Patients Better
Engagement Opportunity for Both Patients and Employees
Happy Patients, but Opportunity to Engage Employees

Who Should Watch the Webinar:

CHRO/HR Leaders
CEOs
COO/CNO/CMOs
Employee Engagement/Workforce Engagement Leaders
PX Leaders

What Can Be Learned from this Webinar:

Benefits to survey patients and employees with real time feedback
Best practices to designing and implementing employee experience surveys
Fostering a strong workforce culture to ultimately impact patient experience
Importance of identifying correlations between patient and employee experience

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and with our clients who have successfully improved patient experience and staff engagement.

Bridging the Gap: Patient Expectations vs. Experience in Healthcare

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When Employee Engagement and Patient Experience Both Improve, Everyone Wins

Why Watch this Webinar:

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Who Should Watch the Webinar:

What Can Be Learned from this Webinar:

Insights

How Texting Can Help You Enhance the Patient Experience

Redefining Real-Time Feedback in Healthcare

Bridging the Gap: Patient Expectations vs. Experience in Healthcare