Who We Help
The Q Reviews platform and suite of solutions allows providers and payers to engage with patients and members in real time to improve experience across their care journey, while removing and automating manual clinical, operational, and administrative workflows.
Hospitals and
Health Systems
Focus on improving Engagement. Go beyond the scores and implement solutions that keep and grow your patient base, while retaining your top talent.
in their care journey. Employees want solutions that empower them to be successful in the workplace, while removing barriers.
Patient experience and employee satisfaction are inseparable in today’s health system ecosystem. Patients are looking for positive, empathetic experiences with simplicity at every point
Engagement beyond the walls of a site of care is expected from health systems. But your staff needs solutions to complete this at scale.
Focus on improving Engagement. Go beyond the scores and implement solutions that keep and grow your patient base, while retaining your top talent.
Patient experience and employee satisfaction are inseparable in today’s health system ecosystem. Patients are looking for positive, empathetic experiences with simplicity at every point in their care journey. Employees want solutions that empower them to be successful in the workplace, while removing barriers.
Engagement beyond the walls of a site of care is expected from health systems. But your staff needs solutions to complete this at scale.
61% of patients want better engagement across 2022
71% of hospital work staff say they don’t have enough time to sufficiently meet patient engagement and education needs
We help hospitals and health systems meet their patient and employee engagement goals by delivering simple, lightweight digital solutions designed with over 10 years of studying the science of experience.
Health systems will be able to engage with patients beyond the four walls, when and where care is needed.
Focus on driving quality, outcome, clinical, and financial success across the care journey and address:
- Readmissions
- No-shows and cancellations
- Digital front door optimization
- Scheduling and provider search
- Care coordination
- Patient safety and quality
- Access
- ANCC® Magnet Certification and Recertification
- Real-time patient feedback
- Telehealth optimization (virtual waiting rooms)
Payers and Medicare
Advantage Plans
Start accelerating the shift from transaction-based business to services focused on positive experiences. Automate and optimize support for the member journey from acquisition through engagement to retention with personalized digital health solutions.
Payers, including MA plans, are expansive, offering benefits to providing services. The touchpoints with members have grown and have increased the demand for digital channels that deliver human- centric, frictionless experience.
We help payers enable a range of member needs through our suite of solutions:
- Education and engagement
- Screenings, wellness, and primary care
- Access to care
- Care management and care coordination
- Community resources
- Core insurance services
- SDoH screening support and analytics
- Primary and preventative care
Rapidly scale up the demands for consumer-driven healthcare by providing your members more digital channels while providing your internal operational and clinical teams with increased efficiency and optimized data quality.
Drive key performance metrics for:
HEDIS scores
STAR ratings
CAHPS
HEDIS scores
CAHPS
STAR ratings
Value-Based Care and
Population Health Entities
Optimize and broaden care coordination efforts and processes to meet patients where they are across the care journey. Improve patient care transitions from the hospital to the post-acute setting to the final transition to home by removing the pressure and burden on lean care coordination teams.
VBC organizations can leverage Q Reviews’ platform as a patient support tool, care management workflow product, or deviceless remote patient monitoring solution.
ACOs
Increase shared savings or manage capitated risk by introducing digital engagement solutions that can alert staff to the needs of rising risk patients and allow for quick interventions at the appropriate level of care. Our population health digital solutions are tailored to the care plans and pathways already established by your team. Our platform provides additional technical support to navigate complex patient populations managed at risk.
Meet challenges in a VBC world:
- Readmissions and ED Utilization
- SNF LOS and costs
- PAC transitions
- Care at home
- Identify rising risk
- SDoH and health equity challenges
- Longitudinal care management for chronic patients (Diabetes, CHF, COPD, etc.)
- Patient education, reminders, coaching, and care support
- Caregiver empowerment
- Community-based resources
- Address access by tightening primary care provider and specialty networks
Federally Qualified Health Centers
Meet community health goals for Medicaid populations with a patient engagement digital platform that will increase the ability to outreach to patients. Addressing SDoH challenges for the most vulnerable patients in our communities with limited capital resources is not feasible. We help our most important healthcare providers focus on increasing access to care via technology. Leverage Q Reviews as a deviceless RPM
solution to quickly be alerted to patient needs for populations with limited access to community support services. Compared to other digital health solutions that require WiFi and Bluetooth options, Q Reviews’ tech stack is delivered through a phone and requires no additional app download. Incorporate telehealth and remote patient monitoring to improve patient health and address staffing challenges.
Medical Practices and
Medical Groups
Deliver the digital health experience patients expect from their providers. Provide a comprehensive, positive clinical experience that keeps patients happy and engaged. Be more accessible to your patients without adding more pressure on workforce sustainability.
Digital engagement is here to stay, and patients are looking at their healthcare options through a consumer lens. The pressure on medical practices and groups is not just to deploy digital health solutions but ensure the technology options are simple and patient-centric. We help physicians make the digital heath transformation easier. Our solutions are designed from studying patient experience for over 10 years.
Initiate digital health solutions to help grow and retain patients while improving efficiencies and increasing reimbursements.
Let our solutions focus on strong digital patient engagement. Here is how we help primary care and specialists:
- Scheduling
- Appointment reminders and notifications
- Procedure education and preparation
- Automate scheduled messages prior to procedures
- Directions and wayfinding
- Digital and virtual check-in
- Rating and surveys
- Boosting online reviews
- Remote patient monitoring
Ambulatory and
Outpatient Facilities
Urgent Care Centers
We help urgent care centers in their mission to provide a patient-focused, consumer-friendly experience. With the rise of convenient, retail-oriented urgent care centers, patients can access on- demand healthcare in diverse geographic locations. To maintain that convenience, centers need insight into the patient experience. We equip executives leading these centers with the actionable data and tools to notify, remind, and respond to patients quickly and efficiently ahead, during, and immediately after their visit. This helps fulfill the promise of a quick, convenient, and pleasant patient experience.
Ambulatory Surgery Centers
We help ambulatory surgery centers improve the experience of patients undergoing same-day procedures. Whether surgical, anesthesia, or nursing needs, Q Reviews can enhance the quality of procedures. These centers are just as reliant on providing pre-procedure education and reminders. Additionally, we give Ambulatory Surgery Centers the tools they need to gather feedback and up-to- date tools for making patient care seamless and convenient. Negative patient feedback can sabotage your OAS CAHPS scores, lowering your CMS incentive payments. In the long run, this could damage your brand.
Outpatient Clinics
We help outpatient clinics retain patients by measuring and improving patient experience in real-time with pre-visit notifications, wayfinding, and digital support for frequently asked questions. You may discover that your best new patient is your existing patient. Responding to questions, requests, and feedback immediately makes patients more likely to stay loyal to their provider and recommend friends and loved ones. It is vital to take action while emotions are still running high.
Physical Therapy
Today’s PT patient demands effective, convenient physical therapy services wrapped in a pleasant overall experience. We help physical therapy providers properly assess patient feedback and provide education, support, and reminders between sessions when the patient is at home. We provide PT professionals with a true, comprehensive, digital support system to augment their hands-on work.
Imaging Centers
Technological advances have made imaging procedures easier over the years. Wouldn’t it make sense for patient outreach and feedback to get an update as well? We help imaging centers improve the radiology experience across all imaging modalities. Imaging centers are not immune to patient feedback’s impact on their bottom line. Q Reviews helps imaging centers outreach with education, reminders, and requests before and after a visit, while gathering on-demand feedback. A timely response can make all the difference in patient retention.
Pharmacies
Patients picking up prescriptions want their experience to mirror that of other retail settings: quick, convenient, and hassle-free. By enrolling patients in automated notification messaging, pharmacies can scale patient requests, pick up, and medication education. Offering real-time, on- demand support, we help pharmacies deliver a better customer experience across their retail network.
Better Healthcare is One Tap Away
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