Real-Time Patient Engagement
Quality Reviews® is a digital health company created for healthcare organizations by providers. We were founded in 2012 on the idea that there is a better way for healthcare providers and payers to improve quality of care: by enabling common-sense, real-time digital health engagement. Rather than relying upon the traditional, disconnected, and often confusing modes of healthcare communications used today, our platform leverages the ubiquity of smartphones and text messaging to facilitate real-time messaging and engagement.
We are an experienced leader in delivering applications that help healthcare organizations improve healthcare experience through simple, user-friendly communications tools. The reason? Our team has the clinical, business, and technical experience — not to mention the passion — needed to understand healthcare providers’ challenges and build products that solve them.
Quality Reviews® is a digital health company created for healthcare organizations by providers. We were founded in 2012 on the idea that there is a better way for healthcare providers and payers to improve quality of care: by enabling common-sense, real-time digital health engagement. Rather than relying upon the traditional, disconnected, and often confusing modes of healthcare communications used today, our platform leverages the ubiquity of smartphones and text messaging to facilitate real-time messaging and engagement. We are an experienced leader in delivering applications that help healthcare organizations improve healthcare experience through simple, user-friendly communications tools. The reason? Our team has the clinical, business, and technical experience — not to mention the passion — needed to understand healthcare providers’ challenges and build products that solve them.
Improve access through simple digital channels, to help providers and payers to meet their patients and members where and when they need support and care.
According to the Pew Research Center, 97% of Americans own a cell phone, and 85% own a smartphone. Over 292 million people in North America use those mobile devices to communicate through SMS text messaging, representing over 80% of the population. And this doesn’t just include young and affluent people — indigent and elderly populations have also adopted texting en masse.
Many of us are flooded with junk mail, phone calls, and spam emails on a daily basis. Companies and organizations have long been using these channels to communicate with their audience. In comparison, reaching out via text message is a relatively untapped channel. Combine that reduced competition for attention with the fact that 90% of all mobile users read text messages within 30 minutes of receiving them, and you have a recipe for a much higher response rate.
With automated message delivery and response collection, your team won’t have to manually reach out to patients and remind them of appointments, fill out feedback forms, and mail outdated patient instructions and educational materials. This allows you to staff smarter, and your team to spend more time on what really matters.
Whether the need is helping patients prepare for an upcoming procedure or it’s helping healthcare providers take care of patients at home, our solutions take a common sense, smartphone-based approach to delivering bite-sized, digestible messages so that patients and caregivers know the who, what, where, and how during their healthcare journey.
By deploying real-time patient and member engagement solutions, you’ll have instant visibility into potential disruptions and clinical issues as they present themselves. That way, you can reach out to patients, members, and caregivers to intervene earlier in the care journey to mitigate any potential problems. Service recovery like this can make all the difference between a good experience and outcome, and a bad one.
For healthcare providers and payers managing multiple patients or members simultaneously, it can be difficult to address the diverse range of wants and needs. Fortunately, our platform enables two-way communications for providers and payers, with their patients and members. Our solutions connect healthcare consumers with relevant members of a care, financial, or administrative team. The more you know about patient and member preferences and necessities, the more you can tailor your approach to best suit them. This leads to a better experience, clinical outcomes, increased patient retention, cost savings, and above all, a happier, healthier community.
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