Solving Employee Retention Problem Leads to Improved Patient Satisfaction

Getting to the bottom of employee retention concerns can improve patient satisfaction. Grady Health System has been an Atlanta safety net for over a century, treating 719,000-plus patients every year. Despite being embedded in the community, the hospital has struggled to compete with other institutions. Compared to its competitors, Grady did not have the reputation of being an ideal workplace, which is a major factor driving staffing concerns.

Find out how Grady turned around employee morale, improved employee retention, and these improvements impacted patient experience.


Edward Shin, MD

CEO and Co-Founder

Previously co-founded WellApps and Healogica. Built and led a healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.

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