Like most healthcare providers, Mount Sinai’s cancer center once relied on traditional paper surveys to measure patient satisfaction. But doing things the old-fashioned way was slow and expensive. On top of that, just 1.8% of the paper surveys they sent out were being completed.
When Mount Sinai turned to Q-Reviews® for digital patient survey administration, they quickly saw a higher response rate and more completed surveys — all at a fraction of the cost. And with real-time feedback, Mount Sinai had the real-time data they needed to improve satisfaction before patients had even left the clinic.
This case study showcases the many benefits that Mount Sinai received from partnering with Q-Reviews®, as well as insight into how they seamlessly incorporated the platform into their workflow. Learn more in the full case study.