Service Recovery: Healthcare’s Customer Experience ‘Antidote’
Mexico’s Yucatán Peninsula may hold the key to attracting and retaining customers in today’s fast-changing healthcare environment. By Cheryl J. VanKuren June 19, 2019 Mexico’s
Mexico’s Yucatán Peninsula may hold the key to attracting and retaining customers in today’s fast-changing healthcare environment. By Cheryl J. VanKuren June 19, 2019 Mexico’s
Is your patient experience data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how
Consumers today can order a gallon of milk on their phones before the refrigerator door slams shut. We can feast on unlimited music or movie
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.