Quality Reviews® Releases Case Study Showcasing Grady Health’s Embrace of Real-time Data to Drive Service Recovery
June 10, 2020
Grady Hospital Improves Top Box Scores 20 Percentage Points
NEW YORK, NY, USA, June 10, 2020 /EINPresswire.com — Quality Reviews®, Inc. today released its newest case study, Real-Time Service Recovery: A Catalyst for Improving Patient Experience and Fostering a Culture of Service Excellence. Cataloging Grady Hospital’s use of Q-Visit, Quality Reviews® patient rounding tool, for over a year, this case study offers evidence for the use of real-time data to drive service recovery and cultural transformation within a large healthcare provider organization. Clinical and administrative leaders were able to make unprecedented improvements in patient experience as a culture of service excellence emerged from immediate and actionable patient feedback.
“Grady Hospital has achieved remarkable improvement in such a short period of time,” said Edward Shin, MD, CEO and Co-founder of Quality Reviews®. “This case study offers a roadmap for other institutions who have made the commitment to service excellence and require actionable data to guide them on their journey to concrete, measurable patient experience improvement.”
Q-Visit is a patient rounding tool that captures the voice of the patient in real-time, giving staff the opportunity to conduct service recovery immediately. Utilizing SMS text and a cloud-based dashboard, Q-Visit facilitates the resolution of any experience issues that may arise during an inpatient hospital stay.
A copy of Real-Time Service Recovery: A Catalyst for Improving Patient Experience and Fostering a Culture of Service Excellence is available for download.
Edward Shin, MD
CEO and Co-FounderPreviously co-founded WellApps and Healogica. Built and led a healthcare team at Gerson Lehrman Group. Director of Content Development at Healthology. Ed received his BA and MD from the University of Pennsylvania School of Medicine. Completed his residency in Internal Medicine at Columbia Presbyterian Medical Center in New York and is board-certified in Internal Medicine.