Q-Reviews

Improve Service Recovery

  • Identify problem areas quickly
  • Respond to Patient feedback immediately
  • Make adjustments in real-time

Challenge

It’s difficult to scale the effectiveness of real-time feedback, and if you’re on a smaller patient experience team, the day-to-day challenges can seem overwhelming.

Keeping track of service recovery documentation can be burdensome. With paper and email surveys, it’s difficult to get a feel for patients’ sentiment at any given moment. Delayed patient feedback means that staff aren’t given the opportunity to respond to patients concerns in a timely manner.

Solution

Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.

 

Grouped
review management

ANCC® Magnet Certification and Re-certification

Grouped
Rate your hospital
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark
Mark Kobe, RN MPA
Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA

Key Features and Benefits

  • Improve care delivery and patient experience
  • Timely resource allocation - more efficient staffing and smarter budgeting
  • Decrease external complaints on social media
  • Win financial incentive payments from public and private payors
  • Build a positive public brand
  • User-friendly survey tool for patients
  • Built in service recovery tools for administrators and clinicians to act on the feedback
  • Analytics to help derive insights from the data
  • Real-time alerts for administrators and clinicians
  • Customizable survey questions

How it Works

  • Real-time HL7 interface with health system's ADT/EHR system

Step 1

We text patients a link to a feedback survey immediately after a care episode

Step 2

Patient fills out survey on their smartphone

Step 3

All the feedback is aggregated and displayed in real-time on customizable web-based dashboard

Medical Center - Dashboard

Related Blog Posts

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Feel free to write us a note below or call us: +1 (646) 875-8829

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening