Improve Service Recovery

  • Identify problem areas quickly
  • Respond to negative patient feedback quickly
  • Make adjustments in real-time, improving the quality of care


It’s difficult to scale the effectiveness of real-time feedback, and if you’re on a smaller patient experience team, the day-to-day challenges can seem overwhelming.

Keeping track of service recovery documentation can be burdensome. With paper and email surveys, it’s difficult to get an accurate feel for patient satisfaction at any given moment. Delayed patient feedback means your staff isn’t given the opportunity to respond to patients’ concerns in a timely manner. This could lead to customer complaints and lower overall patient satisfaction.

review management

ANCC® Magnet Certification and Re-certification


Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time. Maintain control in your efforts towards delivering the best possible patient experience by addressing service failures directly at the point of care. Our real-time feedback tool using HIPPA text technology allows clinicians and administrators to gather meaningful data that are simply displayed so you can streamline service recovery for better clinical outcomes.

Rate your hospital
“We're delighted by the instant feedback, which gives us the ability to act right away. The Quality Reviews team is extremely responsive - should any issues arise, they're on it right away.”
Mark Kobe, RN MPA
Chief Nursing Officer, Sonoma Valley Hospital, Sonoma, CA

Key Features and Benefits

  • Improve care delivery and patient experience
  • Timely resource allocation - more efficient staffing and smarter budgeting
  • Decrease external complaints on social media
  • Win financial incentive payments from public and private payors
  • Build a positive public brand
  • User-friendly survey tool for patients
  • Built in service recovery tools for administrators and clinicians to act on the feedback
  • Analytics to help derive insights from the data
  • Real-time alerts for administrators and clinicians
  • Customizable survey questions

How it Works

  • Real-time HL7 interface with health system's ADT/EHR system

Step 1

We text patients a link to a feedback survey immediately after a care episode

Step 2

Patient fills out survey on their smartphone

Step 3

All the feedback is aggregated and displayed in real-time on customizable web-based dashboard

Medical Center - Dashboard

Request A Demo or Have a Question?

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening