It’s difficult to scale the effectiveness of real-time feedback, and if you’re on a smaller patient experience team, the day-to-day challenges can seem overwhelming.
Keeping track of service recovery documentation can be burdensome. With paper and email surveys, it’s difficult to get an accurate feel for patient satisfaction at any given moment. Delayed patient feedback means your staff isn’t given the opportunity to respond to patients’ concerns in a timely manner. This could lead to customer complaints and lower overall patient satisfaction.
Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time. Maintain control in your efforts towards delivering the best possible patient experience by addressing service failures directly at the point of care. Our real-time feedback tool using HIPPA text technology allows clinicians and administrators to gather meaningful data that are simply displayed so you can streamline service recovery for better clinical outcomes.
We text patients a link to a feedback survey immediately after a care episode
Patient fills out survey on their smartphone
All the feedback is aggregated and displayed in real-time on customizable web-based dashboard
Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer
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Providers have a lot riding on HCAHPS scores, but few real-time service recovery tools. Find out how US Hospitals stack up when it comes to
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
