It’s difficult to scale the effectiveness of real-time feedback, and if you’re on a smaller patient experience team, the day-to-day challenges can seem overwhelming.
Keeping track of service recovery documentation can be burdensome. With paper and email surveys, it’s difficult to get a feel for patients’ sentiment at any given moment. Delayed patient feedback means that staff aren’t given the opportunity to respond to patients concerns in a timely manner.
Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.