It’s difficult to scale the effectiveness of real-time feedback, and if you’re on a smaller patient experience team, the day-to-day challenges can seem overwhelming.
Keeping track of service recovery documentation can be burdensome. With paper and email surveys, it’s difficult to get a feel for patients’ sentiment at any given moment. Delayed patient feedback means that staff aren’t given the opportunity to respond to patients concerns in a timely manner.
Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.
We text patients a link to a feedback survey immediately after a care episode
Patient fills out survey on their smartphone
All the feedback is aggregated and displayed in real-time on customizable web-based dashboard
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
