“Service recovery and patient loyalty is a major focus point for the organization, so Q-Reviews has become the way we look at patient loyalty for Immediate Care. In Immediate Care, we are first-impression makers for the organization, so we want to make sure we’re putting our best face forward. The tool is simple, and it’s on the phone; we know that we are getting it to patients in a way that’s easy and not intrusive.”
Katie Lammie
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