Top 5 Benefits of Real-Time Actionable Feedback in Healthcare

Benefits of Real-Time Actionable Feedback

Healthcare often involves various communication techniques for you, the provider, to engage patients and staff. Modern technology has led the way for innovative communication styles, including real-time web-based platforms that add value to how we relay messages.

Providing your patients real-time feedback is beneficial for many reasons. For one, using updated communication methods prevents disgruntled patients from voicing negative opinions in public spaces.These methods also improve communication skills between the patient and healthcare providers by using convenient feedback software. Lastly, patient information is kept private by using a secure authentication system.

Top 5 Benefits of Real-Time Feedback

1. Avoid Harmful Communication Methods

While there are benefits of feedback from patients, too many will take to social media to voice negative opinions and experiences. Even in the medical field, social media can negatively affect the brand. By using Quality Reviews® services, the risk of these occurrences can be decreased, since real time feedback software can help to build rapport between the provider and patient.

2. Improve Communication Between Provider, Employee, and Patient

The Q-Reviews® and Q-RoundingSM services are likely to prevent negative feedback through the social platforms in which the patient, provider, and/or employee is interacting. Communication is improved through Q-Reviews® healthcare feedback software by handling patients’ concerns and criticisms in real-time, as well as through Q-Rounding, which enables real-time experience rounding and service recovery tools for patients–whether the patient is onsite or elsewhere.

Even more, your clinical employees may use the Q-EngagementSM platform to express concerns and offer recommendations within the healthcare establishment. Using a digital survey gauges employee engagement, loyalty, and fulfillment. This service not only improves provider and employee relationships, but it can also improve the patient experience by creating a more engaged and fulfilled workforce.

3. A Convenient Platform

Patients no longer have to make a special trip to the office to voice their concerns. Through the Q-Review® online platform, you receive real-time alerts from your patients , to which you can respond. These timely responses can improve clinical services, since staff receive feedback immediately.

4. Improve Hospital Patient Experience

The Q-Rounding service improves your patients’ experiences within the hospital setting. Because patients may text staff in real-time, this helps communicate to staff which patients need immediate assistance. This also assists staff members in managing their time and conducting service recovery when needed.

5. Safe and Secure Services

Quality Reviews® is HIPAA-compliant and regulated, providing a secure user authentication system that ensures patient confidentiality.

Quality Reviews® – An Effective Patient/Employee Satisfaction Platform

As a provider, efficient feedback methods are going to be critical to stay ahead of the curve. These modern services assist providers in hospitals, urgent care centers, outpatient clinics, imaging centers, pharmacies, and more. By practicing more effective communication methods, you can gauge and improve employee satisfaction. Fulfilled employees then lead to increased positive patient experience.

Q-Reviews®

Q-Reviews® provides actionable feedback to outpatients through a web-based platform in real-time. The advantages for both patient and provider are limitless compared to retrospective means. Q-Reviews® improves patient satisfaction in healthcare experiences by providing a real-time communication platform.

Q-Rounding

This service provides real-time patient feedback in a hospital setting. Q-Rounding works through texting, where the patient interacts by texting staff. Staff members receive the communication through the web-based dashboard and can then provide support accordingly.

Q-Engagement

This provider feedback software uses survey questions to gauge employee satisfaction. This also gives employees the chance to communicate concerns and give suggestions for improvement. By using Q-Engagement, this presents new and informed ways of ensuring employee satisfaction. When employees are happy, customer satisfaction is most likely to improve.

The web-based platform Quality Reviews® offers effective tools which implement actionable feedback within the healthcare industry. Customer satisfaction and employee loyalty go hand in hand. These platforms include effective methods for measuring proper communication between all parties.

These platforms are responsible for improving experiences in the medical field compared to past retrospective communication. Rather than fixing the problem after the damage is done, avoid it altogether by using Q-Reviews®, Q-Rounding, and Q-Engagement in real-time.

Interested in seeing how Quality Reviews® can help improve company communication? Contact us to learn more.

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Interested in seeing how Quality Reviews® can help improve company communication?

Contact us to learn more

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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
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    • Pain
    • Careful Listening