Jean-Luc (JL) Neptune, MD MBA, was right in the middle of launching his new addiction treatment center when he was diagnosed with COVID-19 at the beginning of New York City’s deadly first wave. For the good of his patients and his practice, JL had to adapt — quickly. In this webinar, JL shares what he learned about pivoting on a dime, helping patients recover in the midst of a pandemic, and how COVID will shape the future of medicine.
Highlights of the conversation include:
- How to provide stability for vulnerable patients in uncertain times
- Why taking a proactive systems approach to patient satisfaction is critical for growth
- How strong customer service can actually lead to better patient outcomes
- What will and won’t change in healthcare after the pandemic