Why Real-Time Patient Feedback and Service Recovery Are Critical for Fertility and IVF Practices

In today’s healthcare landscape, patients are no longer passive recipients of care. They’re empowered consumers, and nowhere is that more evident than in the field of fertility and reproductive health. Fertility patients are often investing tens of thousands of dollars out of pocket—financially, emotionally, and physically—into a deeply personal and time-sensitive journey. With this reality […]

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What About the Partner? Centering Both Perspectives in the Fertility Journey

When we talk about fertility care, the conversation almost always centers on the woman undergoing treatment. This makes sense—she’s the one enduring invasive procedures, hormone fluctuations, and often physical and emotional pain. But while the spotlight shines on one person, there’s someone else standing just out of frame: the partner. Too often, the partner’s experience […]

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Fertility in the Digital Age: Meeting the Expectations of Gen Z and Millennials

Fertility care is no longer the domain of older couples or niche specialists. As Millennials and Gen Z delay parenthood for career, education, and personal growth, they are increasingly seeking fertility support—whether proactively preserving fertility or navigating challenges to conceive. But this new generation of patients comes with new rules. They’re not just patients; they’re […]

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Navigating the Promise and Peril: What President Trump’s AI Action Plan Means for Healthcare’s Next Chapter

By Ajay Singh, Chief Strategy Officer, Quality Review Inc. The July 2025 release of “Winning the Race: America’s AI Action Plan” by the Trump Administration marks a watershed moment in federal AI policy. Though framed as a broader industrial competitiveness initiative, the plan’s implications for healthcare are profound. With more than 90 policy actions aimed […]

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Why Medicaid Needs Text Messaging Now—And How We’re Already Making It Work

By Ajay Singh, Chief Commercial and Strategy Officer, Quality ReviewsThe conversation around Medicaid modernization is heating up again. From legislation reviving controversial work requirements to debates over cost-effectiveness and communication equity, one under-the-radar issue is coming into sharp focus: the outdated federal ban on texting Medicaid beneficiaries. It’s a quiet policy failure with loud consequences. […]

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Fixing Tech for Providers: Ensure Digital Tools Are Designed Around Physicians to Truly Support Their Work

How Technology Can (and Cannot) Help Reduce Physician Burnout Physician burnout is a growing crisis in healthcare, fueled by the high demands of the profession and compounded by well-documented systemic inefficiencies derived from misalignment across different stakeholders in the value chain. Characterized by emotional exhaustion, cynicism, and a diminished sense of accomplishment, burnout affects at […]

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Best Practices for Fertility Providers: Balancing Operational Excellence with Digital and Human Engagement

In a rapidly evolving healthcare environment, Fertility providers face a complex intersection of economic pressures, insurance disparities, evolving patient expectations, and accelerating digital innovation. Fertility clinics that thrive in this space are those that skillfully blend operational efficiency with personalized care—without compromising the human touch that defines the patient experience. Michael Pagliuca, Practice Administrator at […]

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The Importance of Online Reviews, Reputation, and Transparency in the IVF Market

In the digital age, online reviews and reputation sites have become indispensable tools for consumers navigating high-stakes industries—none more so than the fertility sector. Prospective parents seeking fertility treatments face life-altering decisions that involve significant emotional and financial investments. Given the complexity and cost of treatments like in vitro fertilization (IVF), egg freezing, and surrogacy, […]

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How Texting Can Help You Enhance the Patient Experience

In recent years, healthcare organizations’ biggest challenges have remained largely the same: decreased profit margins, staffing shortages, and higher patient volume. With fewer resources and decreasing ROI, healthcare organizations must increasingly work smarter, not harder, to enhance the patient experience.  Senior leaders know that technology can help them address those needs. In a 2024 McKinsey […]

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Redefining Real-Time Feedback in Healthcare

In recent years, there has been a lot of talk about real-time feedback in healthcare. It makes sense — after all, in healthcare, timing is everything. Urgency can be a matter of life and death when it comes to things like sepsis and strokes. Consequently, most care-related technology, such as vital signs monitors, must also operate in real time.

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3 Ways to Improve the Fertility Journey With Digital Tools

Few medical fields are in as exciting of a stage as reproductive endocrinology and infertility (REI) is today, especially in the realm of the fertility journey. Between major technological advancements, increased awareness, and improved access, REI is growing by leaps and bounds. Of course, with that growth comes challenges as well.  With demand outpacing availability, […]

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5 Things That Drive High Performance in MSSP ACOs

Medicare Shared Savings Program accountable care organizations (MSSP ACOs) are a rare example of a win-win-win. When MSSP ACOs do their job right, members have better health outcomes, Medicare sees savings, and the ACOs themselves get compensated accordingly.

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