How Texting Can Help You Enhance the Patient Experience

In recent years, healthcare organizations’ biggest challenges have remained largely the same: decreased profit margins, staffing shortages, and higher patient volume. With fewer resources and decreasing ROI, healthcare organizations must increasingly work smarter, not harder, to enhance the patient experience.  Senior leaders know that technology can help them address those needs. In a 2024 McKinsey […]

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Redefining Real-Time Feedback in Healthcare

In recent years, there has been a lot of talk about real-time feedback in healthcare. It makes sense — after all, in healthcare, timing is everything. Urgency can be a matter of life and death when it comes to things like sepsis and strokes. Consequently, most care-related technology, such as vital signs monitors, must also operate in real time.

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3 Ways to Improve the Fertility Journey With Digital Tools

Few medical fields are in as exciting of a stage as reproductive endocrinology and infertility (REI) is today, especially in the realm of the fertility journey. Between major technological advancements, increased awareness, and improved access, REI is growing by leaps and bounds. Of course, with that growth comes challenges as well.  With demand outpacing availability, […]

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5 Things That Drive High Performance in MSSP ACOs

Medicare Shared Savings Program accountable care organizations (MSSP ACOs) are a rare example of a win-win-win. When MSSP ACOs do their job right, members have better health outcomes, Medicare sees savings, and the ACOs themselves get compensated accordingly.

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4 Ways Technology Can Help Healthcare Scale

With all of the major innovations emerging in the healthcare industry — AI-assisted diagnoses, CRISPR gene editing, robotic surgery — it’s easy to get fixated on futurology. But if there’s anything we’ve learned over the past few years, it’s that healthcare needs to get back to the basics.

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How to Boost Member & Patient Activation in 2024

In recent years, the healthcare industry has largely focused on acquisition. Yet it’s becoming increasingly important for providers and payers to increase patient activation and member activation. It makes sense why people would prioritize acquisition — more patients and members means more people paying for your services. 

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What Can Healthcare Learn From Other Industries? 6 Ideas

What can healthcare learn from other industries? It's a question that professionals in the healthcare industry often hesitate to ask themselves, given how distinctly they operate. It’s true that healthcare, unlike many other businesses, deals with patients and members rather than customers, is highly regulated, and has a unique intermediary payment system.

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2024 Healthcare Trends Report: Using Digital Health Tools to Solve Healthcare Challenges

Although 2024 has just begun, it’s clear that recent healthcare challenges aren’t likely to go away anytime soon. Consider, for example, that over 70% of Americans say that the US healthcare system is failing them. It’s not just patients who are encountering difficulties, though — payers and providers alike struggle with major issues like staffing shortages, rising costs, and an increasing number of bankruptcies.

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IVF in 2024: Trends, Challenges, & Opportunities

IVF may have once been considered a luxury — but in recent years, it’s increasingly being seen as the essential healthcare practice that it is, says Dr. Alan Copperman, Managing Director & CEO of RMA of New York.

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5 Ways to Improve Member Experience for Next Year’s Medicare Star Ratings

The CMS 2024 Medicare Star Ratings, released just days before the October 15th Open Enrollment kickoff, largely painted a picture of Medicare Advantage plans struggling to deliver on member experience as the industry grows.

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Boosting Medicare Advantage Acquisition, Engagement, & Retention With Digital Health Solutions

In recent years — and particularly since the passage of the Affordable Care Act — the Medicare Advantage space has seen rapid growth, with Medicare Advantage retention, engagement, and acquisition not always able to keep pace.

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How to Streamline Patient Throughput

Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.

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