COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours to get a bed. However, hospitals aren’t the only organizations that have had to make drastic changes; the IVF field has had its fair share of disruptions.
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Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes. It’s pushing front-line workers to adjust their plans hour by hour while also trying to keep the patient experience in mind.
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Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our connected devices now provide us access to unlimited information and entertainment right at our fingertips.
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We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they’re one and the same. In order to deliver a great experience at your practice or health system, she believes, you must also develop a patient safety culture.
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Ask any marketer if they’ve heard of the term “net promoter score” before, and they'll probably say yes. But the healthcare industry may not be familiar. Simply put, net promoter score (or NPS) refers to how likely a customer is to recommend your organization, product, or service to their network.
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When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pervasive platforms like these would become. Social media is omnipresent in our lives today, with 72 percent of the public using at least some type of social media.
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It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways. For instance, social gatherings have been canceled and wearing a mask outside of your home is absolutely essential. The novel coronavirus has changed nearly every facet of daily life, from the way we socialize to the way we work and more.
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Healthcare organizations today are hungry for change, especially when it comes to putting the emphasis on patients and their needs — and giving clinical staff the tools to do it. A 2019 NEJM Catalyst leadership survey of more than 700 healthcare executives and clinicians shows that while a transformation is underway at many facilities,
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With healthcare awash in consolidation and increased competition for patients, it's not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcare today is a consumer-focused, retail business and, as a result, the biggest market share often goes to the provider with the most polished or convenient product.
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Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you'll likely hear about it. But will it be too late?
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While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many healthcare organizations. But as they grow older, millennials make up an increasing portion of the patient population.
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Embracing healthcare consumerism starts by incorporating patient preferences into every part of the organization — from billing to technology, to facilities and administration, and human resources to clinical decision-making. It can be overwhelming.
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