Healthcare involves a variety of nuanced ways of communicating between you as the provider, and employees and patients. Technology has improved communication methods in recent
Download Infographic Here Since July 2007, hospitals have been required by CMS to collect, submit, and publicly report patient satisfaction surveys through the Hospital Consumer
Why service recovery is the missing ingredient for shifting provider culture Healthcare organizations today are hungry for change, especially when it comes to putting the
More than a mantra How healthcare providers can develop a culture of service “Happy people beget good experiences.” That’s one of the primary conclusions of
Is your patient experience data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how
Caution: Social media risks ahead Today, social media adoption by hospitals and health systems in the United States is nearly universal: 94 percent of hospitals
Providers: Mind the gap Bridging the patient communications divide in healthcare Consumers today can order a new gallon of milk on their phones before the
Millennials are poised shake up the healthcare industry. See what they want and how they want their healthcare delivered: Millennials and thehealthcare consumer revolution How
Healthcare today is evolving into a consumer-focused industry. Many providers are embracing the shift to a retail experience by designing facilities, work flows, and processes
Providers have a lot riding on HCAHPS scores, but few real-time service recovery tools. Find out how US Hospitals stack up when it comes to
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Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.
