The total cost of missed healthcare appointments in the United States every year is an astronomical $150 billion. With no-show rates as high as 30% nationwide, missed appointments waste your valuable clinic time and cause unnecessary stress for your staff. Outdated scheduling processes often lead to missed appointments, which could pose serious health risks for patients needing timely assessment and care.
Confirming appointments has taken on new urgency, as care delivery has shifted from in-person to virtual visits. Depending on which part of the country you’re in, patients and providers are interacting through telehealth visits. While telehealth has given both patients and providers a more convenient, efficient, and safe means to conduct an episode of care, there is an increased chance of a missed appointment as patients contend with competing distractions while at home. Missed telehealth appointments mean clinicians on the other end of the line are idle.
Calling patients to confirm appointments places undue administrative burden on your team, when there’s so much else to do. You could keep doing this manually, but why waste the time and money?
Patients’ communication preferences have dramatically shifted these last few years. Research shows that 90% of all SMS text messages are viewed within three minutes. There is no other communication method that even comes close to engaging people than text messaging.
Eliminate the need to call and remind each patient about an appointment with a simple SMS text or email reminder before their appointment. In addition to reminding patients about their appointment, Q-Reminders enables outpatient practice managers to share important details about the appointment, whether its directions to the office, or instructions about an upcoming procedure.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.