Research has shown that the total cost of missed healthcare appointments in the United States every year adds up to a staggering $150 billion. With no-show rates as high as 30% nationwide, missed appointments waste valuable clinic time and cause unnecessary stress for your staff. Outdated reminder processes like manually contacting patients place an undue administrative burden on your team, and often result in missed appointments anyway.
Confirming appointments has taken on a new urgency amidst the COVID-19 pandemic, with a significant amount of patient care shifting from in-person to virtual. While telehealth offers a more convenient, efficient, and safer way to provide and receive healthcare, it also carries an increased chance of missed appointments as patients contend with competing distractions at home.
But strong patient communication often requires more than just appointment reminders. Patients may need additional information to show up fully prepared, such as directions to the facility, pre-procedure instructions, or details on your practice’s COVID-19 policies. Without sufficient information beforehand, patients may well need to reschedule at the last minute. And this doesn’t just negatively impact your practice’s finances — it can pose serious health risks for patients in need of timely assessment and care.
Q-Reminders is an appointment reminder service for doctors and other healthcare providers that texts reminders to and shares important information with patients. Patients’ communication preferences have dramatically shifted these last few years. Today, we’re inundated with emails and phone calls, making it easy for important messages to get buried in a crowded inbox or voice message system. On the other hand, research has shown that 90% of all SMS text messages are viewed within three minutes. There is no other communication method that even comes close to engaging people than text messaging — that’s why we leverage it in our appointment reminder software.
With Q-Reminders’ appointment reminder software, providers can not only drastically lower their number of missed appointments — they can also assure that patients are equipped with everything they need before their visit, whether that includes the quickest route to the clinic or fasting instructions. And because these messages come through the communication channel patients pay attention to the most, you can feel good about them seeing and acknowledging the information.
Effective communication with patients has never been more important. Don’t risk letting your communications get buried — to reduce missed appointments, eliminate time-consuming administrative tasks, and, above all, prioritize patients’ health, appointment reminder software is a must.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.