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Automated Patient Appointment Reminders
Improve patient turnout without burdening your staff
How Q-Reminders Can Help
- Automated patient appointment reminders eliminate the need to call patients about appointments, freeing up time for your staff
- Reduces no-shows, allowing clinics to maintain an optimal schedule
- Provides patients with the information they need to help them prepare for their appointment
What Q-Reminders Does
- Appointment reminder service for healthcare providers that sends patients SMS text reminders before appointments
- Customizable messages let providers share important information a patient might need before an appointment
- Allows patients to confirm appointments via text
Who Uses Q-Reminders
- Outpatient clinics
- Ambulatory surgery centers
- Imaging centers
- Urgent care centers
- Physical therapy clinics
- Any healthcare organization interested in creating a better work environment
The Steep Price of Ineffective Communication
Missed healthcare appointments are costly, and to the tune of a staggering $150 billion. With no-show rates as high as 30% nationwide, missed appointments waste valuable time and are stressful for your staff. A major culprit could be your outdated reminder processes. If you are still burdening staff with calling customers for reminders, you may still be dealing with no-shows.
Confirming appointments has taken on new urgency amidst the COVID-19 pandemic, with a significant amount of patient care shifting from in-person to virtual. While telehealth is convenient, efficient, and safe, it also carries an increased chance of missed appointments. With patients contending with competing distractions at home, a virtual appointment could be an afterthought.
That’s why facilitating strong patient communication often requires more than just appointment reminders. Patients may need additional information to show up fully prepared. This could include directions to the facility, pre-procedure instructions, or details on your practice’s COVID-19 policies. Without sufficient information beforehand, patients may well need to reschedule at the last minute. Unfortunately, this doesn’t just negatively impact your practice’s finances — it can pose serious health risks for patients in need of timely assessment and care.
Solution: Automated patient appointment reminders through Q-Reminders
Q-Reminders is an appointment reminder service for doctors and other healthcare providers that send text message reminders to patients and even shares important information. Patients’ communication preferences have dramatically shifted these last few years. Since we’re all inundated with emails and phone calls, it’s easy for important messages to get buried in a crowded inbox or voice message system. However, research has shown that 90% of all text messages are viewed within three minutes of receiving them. Furthermore, Pew Research shows that there is no demographic that is shutout from receiving text messages. 97% of the population has a cell phone. There is no other communication method that even comes close to engaging people than text messaging — that’s why we leverage it in our appointment reminder software.
How Q-Reminders Works
Q-Reminders establishes a real-time link with your clinic’s scheduling system
Q-Reminders sends patients reminders prior to their appointment, and can even share the information necessary for a successful visit
Simple dashboard workflow allows providers to manage reschedule requests
Reduce no-shows by 90% & share vital information
Q-Reminders’ appointment reminder software not only drastically lowers the number of missed appointments. Doctors can also be assured that patients are equipped with everything they need before their visit, whether that includes the quickest route to the clinic or fasting instructions. Because these messages come through the communication channel patients pay attention to the most, you can feel good about them seeing and acknowledging the information.
Effective communication with patients has never been more important. Don’t risk letting your communications get buried — to reduce missed appointments, eliminate time-consuming administrative tasks, and, above all, prioritize patients’ health, appointment reminder software is a must.