Healthcare consumerism is here to stay, and patients rely on the experiences of their peers to help make informed decisions about where and from whom to seek care. Just as they seek information about the quality of products and services in their consumer lives, patients now demand the same level of transparency when it comes to healthcare.
Studies indicate that 94% of consumers would be loyal to a transparent brand. What does this mean for health systems and healthcare providers? Transparency builds trust, and trust builds loyalty. One effective way of promoting transparency is by publishing patient feedback and reviews on health system websites.
Together with Q-Reviews, our real-time outpatient feedback tool, we can automatically publish both quantitative and qualitative patient feedback to your website whether it’s for a specific department or provider. Leveraging our simple and secure application programming interface (API), the rich, authenticated feedback data generated by Q-Reviews is fed through Q-Transparency to enable quick and easy publication of valuable patient feedback.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.