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How to Boost Member & Patient Activation in 2024

In recent years, the healthcare industry has largely focused on acquisition. Yet it’s becoming increasingly important for providers and payers to increase patient activation and member activation. It makes sense why people would prioritize acquisition — more patients and members means more peopl

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What Can Healthcare Learn From Other Industries? 6 Ideas

At a Glance The Challenge Why It Matters What You Can Do Healthcare organizations often hesitate to compare themselves to other industries, but there are still many parallels. Learning from leaders in unrelated industries can help healthcare orgs improve service, attract & retain patients/members, & increase profitability. 1. Measure & exceed expectations2. Build a culture […]

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2024 Healthcare Trends Report: Using Digital Health Tools to Solve Healthcare Challenges

At a Glance The Challenge Why It Matters What You Can Do Patients, providers, & payers alike are struggling with high costs, inadequate care, & staffing shortages. Going back to basics while up-leveling your digital infrastructure helps you: 1. Reduce costs2. Improve patient satisfaction3. Increase revenue Leverage digital solutions before, during, and after care to: […]

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IVF in 2024: Trends, Challenges, & Opportunities

IVF may have once been considered a luxury — but in recent years, it’s increasingly being seen as the essential healthcare practice that it is, says Dr. Alan Copperman, Managing Director & CEO of RMA of New York. Copperman, who also serves as Division Director of Reproductive Endocrinology and Infertility and Clinical Professor of Obstetrics, […]

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5 Ways to Improve Member Experience for Next Year’s Medicare Star Ratings

The CMS 2024 Medicare Star Ratings, released just days before the October 15th Open Enrollment kickoff, largely painted a picture of Medicare Advantage plans struggling to deliver on member experience as the industry grows:  Yet despite the overall decline in scores, the Medicare Advantage Star Ratings still carry a significant amount of weight. In fact, […]

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Boosting Medicare Advantage Acquisition, Engagement, & Retention With Digital Health Solutions

In recent years — and particularly since the passage of the Affordable Care Act — the Medicare Advantage space has seen rapid growth, with Medicare Advantage retention, engagement, and acquisition not always able to keep pace. And in some way, it’s no wonder, given that: While more choice is great for consumers, it also means […]

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How to Streamline Patient Throughput

Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.

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EHR Optimization: The Benefits of Having Digital Solutions on Top of Your EHR

While electronic health records (EHRs) date as far back as the 1960s, they have only been mandatory for slightly over a decade. Even in that brief time, though, the American healthcare system has become widely reliant on them. While providers will be the first to say that EHRs aren’t perfect, they have also become an […]

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How Remote Patient Monitoring Can Improve Health Outcomes

No matter how great the diagnosis, treatment, and management provided at a site of care, at-home care coordination is still an absolute must. After all, a full 20% of patients experience an adverse event within three weeks of leaving the hospital — three-quarters of which can be prevented with appropriate care.

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Redefining Real-Time Feedback in Healthcare

Healthcare involves a variety of nuanced ways of communicating between you as the provider, and employees and patients. Technology has improved communication methods in recent years by including real-time web-based platforms.

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The Digital Front Door: Improving Healthcare Access Through Patient Engagement Technology

The Challenge Healthcare lags behind other industries when it comes to digital experience Why It Matters Today, digital experience is inseparable from healthcare access — so organizations that offer a poor one risk: What You Can Do Eliminating barriers to access has long been a top concern of the healthcare industry. However, many don’t think […]

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7 Reasons Why No-Show Appointments Occur (& What You Can Do About It)

While no-show appointments certainly aren’t a new challenge for healthcare organizations, they are one of the most persistent. Missed appointments lead to about $150-$200 in lost revenue for primary care physicians, and even $500 for surgeons — not to mention any costs that come along with associated testing, lab services, or other procedures.

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How Healthcare Organizations Can Boost Digital Discoverability

When health systems are struggling with low volume, leaders are often quick to suggest ad campaigns. But when your website doesn’t serve as a welcoming digital front door for patients, any budget spent on digital ads, local commercials, billboards, and other forms of advertising is largely wasted.

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