Physician Burnout & Provider Wellness: a Growing Healthcare Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout solutions. Is it possible that we aren’t looking at the problem or solutions in a way that creates change? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean, a physician and the co-founder of The Moral Injury of Healthcare,

Managing Physician Well-Being and Burnout: A Conversation with AdventHealth

Healthcare worker burnout is real. That is why health systems are working to mitigate factors that drive frontline staff out of the field. Edward Shin, MD, the CEO and co-founder of Quality Reviews spoke with the Physician Well-Being team at AdventHealth. That includes Leila Durr, PhD, Mary Dijkstra, and Michael Torres, MD, MBA, FAAPL.

Sachin Jain on the Importance of Social Determinants of Health

The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’s ability to receive care and comply with their care. These patients are at risk for certain conditions, whether from vitamin deficiencies or exposure to mold or unclean drinking water.

Leadership Excellence Across Patient Experience II

In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical experience.

Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience

CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three discussed the current state of nursing.

Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His guests are Dr. Charles Washington of Memorial Sloan Kettering Cancer Center, Rebecca Asmussen, CPXP of Mount Sinai Health System, and Gustavo Del Toro, MD, Chief Medical Officer of Wyckoff Heights Medical Center.

Real-World Lessons in Healthcare Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.

Memorial Sloan Kettering’s Q Reviews Survey Finds Patient Satisfaction With Telemedicine Is Equal to In-Person Appointments

The COVID-19 pandemic has changed medicine as we've traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits?

Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Healthcare Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens to offer retail healthcare clinics services within their pharmacy chains.

The Link Between Nurse Satisfaction & Patient Experience

COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found that the number of nurses suffering from burnout doubled during the pandemic from 25% to 60% in less than a year.

Strategies to Improve Patient Satisfaction Scores

Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a decline in severe cases and organizations are adjusting to the new normal, the question lately has been: how do we achieve high patient satisfaction scores?

Patient-Provider Communication: A Faster, More Efficient Way to Communicate with Patients

Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than it does to begin streaming it online. What does this have to do with healthcare?