Few medical fields are in as exciting of a stage as reproductive endocrinology and infertility (REI) is today. Between major technological advancements, increased awareness, and improved access, REI is growing by leaps and bounds. Of course, with that growth comes challenges as well. With dema
Read MoreIn this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical experience.
Read MoreCEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three discussed the current state of nursing.
Read MoreFor our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His guests are Dr. Charles Washington of Memorial Sloan Kettering Cancer Center, Rebecca Asmussen, CPXP of Mount Sinai Health System, and Gustavo Del Toro, MD, Chief Medical Officer of Wyckoff Heights Medical Center.
Read MoreCEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.
Read MoreThe COVID-19 pandemic has changed medicine as we've traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits?
Read MoreNothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens to offer retail healthcare clinics services within their pharmacy chains.
Read MoreCOVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found that the number of nurses suffering from burnout doubled during the pandemic from 25% to 60% in less than a year.
Read MoreCovid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a decline in severe cases and organizations are adjusting to the new normal, the question lately has been: how do we achieve high patient satisfaction scores?
Read MoreLife can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than it does to begin streaming it online. What does this have to do with healthcare?
Read MorePatient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.
Read MoreDuring a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work environments affected nurse satisfaction. Findings revealed that organizations with higher nurse recruitment and retention rates had fourteen common characteristics they deemed "forces of magnetism.”
Read MoreCOVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours to get a bed. However, hospitals aren’t the only organizations that have had to make drastic changes; the IVF field has had its fair share of disruptions.
Read More