Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His guests are Dr. Charles Washington of Memorial Sloan Kettering Cancer Center, Rebecca Asmussen, CPXP of Mount Sinai Health System, and Gustavo Del Toro, MD, Chief Medical Officer of Wyckoff Heights Medical Center.

Real-World Lessons in Healthcare Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.

Memorial Sloan Kettering’s Q Reviews Survey Finds Patient Satisfaction With Telemedicine Is Equal to In-Person Appointments

The COVID-19 pandemic has changed medicine as we've traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits?

Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens to offer retail healthcare clinics services within their pharmacy chains.

The Relationship Between Nurse Satisfaction and Patient Experience A Discussion with Amy Pettit, DNP, RN, NE-BC, CSSBB of Schneck Medical Center and Baldomero Silva of Grady Health System

COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found that the number of nurses suffering from burnout doubled during the pandemic from 25% to 60% in less than a year.

How Do We Achieve High Patient Satisfaction Scores?

Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a decline in severe cases and organizations are adjusting to the new normal, the question lately has been: how do we achieve high patient satisfaction scores?

Patient Provider Communication – A Faster, More Efficient Way to Communicate with Patients

Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than it does to begin streaming it online. What does this have to do with healthcare?

How to Streamline Patient Throughput

Patient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.

Millennials and the Healthcare Consumer Revolution

How ‘Generation Meh’ is shaping America’s $3 trillion industry. The consumer revolution is being led by Generation Y. That is why medical laboratories, physicians, and hospitals should build testing services to serve them.

Using Real-time Patient Feedback to Achieve Magnet Designation

During a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work environments affected nurse satisfaction. Findings revealed that organizations with higher nurse recruitment and retention rates had fourteen common characteristics they deemed "forces of magnetism.”

Meeting IVF Patient Safety Goals During a Pandemic

COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours to get a bed. However, hospitals aren’t the only organizations that have had to make drastic changes; the IVF field has had its fair share of disruptions.

New York Presbyterian’s Innovative Approach to Patient Experience During the Pandemic

Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes. It’s pushing front-line workers to adjust their plans hour by hour while also trying to keep the patient experience in mind.

The World Has Gone Digital — Why Hasn’t the CAHPS Survey?

Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our connected devices now provide us access to unlimited information and entertainment right at our fingertips.