The Challenge Healthcare lags behind other industries when it comes to digital experience Why It Matters Today, digital experience is inseparable from healthcare access — so organizations that offer a poor one risk: What You Can Do Despite the fact that eliminating barriers to access has long been
Read MoreFor our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His guests are Dr. Charles Washington of Memorial Sloan Kettering Cancer Center, Rebecca Asmussen, CPXP of Mount Sinai Health System, and Gustavo Del Toro, MD, Chief Medical Officer of Wyckoff Heights Medical Center.
Read MoreCEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.
Read MoreThe COVID-19 pandemic has changed medicine as we've traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits?
Read MoreNothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens to offer retail healthcare clinics services within their pharmacy chains.
Read MoreCOVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. Many organizations are seeking solutions to nurse burnout, after a recent survey. That survey found that the number of nurses suffering from burnout doubled during the pandemic from 25% to 60% in less than a year.
Read MoreCovid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a decline in severe cases and organizations are adjusting to the new normal, the question lately has been: how do we achieve high patient satisfaction scores?
Read MoreLife can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than it does to begin streaming it online. What does this have to do with healthcare?
Read MorePatient throughput (patient intake to checkout process) can pose a real challenge. Many healthcare providers find that inefficient flow slows them down and creates a frustrating experience for patients. Making changes to a well-established process might seem daunting and not worth the effort, but the benefits of improved patient flow are invaluable.
Read MoreHow ‘Generation Meh’ is shaping America’s $3 trillion industry. The consumer revolution is being led by Generation Y. That is why medical laboratories, physicians, and hospitals should build testing services to serve them.
Read MoreDuring a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work environments affected nurse satisfaction. Findings revealed that organizations with higher nurse recruitment and retention rates had fourteen common characteristics they deemed "forces of magnetism.”
Read MoreCOVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours to get a bed. However, hospitals aren’t the only organizations that have had to make drastic changes; the IVF field has had its fair share of disruptions.
Read MoreHealthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes. It’s pushing front-line workers to adjust their plans hour by hour while also trying to keep the patient experience in mind.
Read MoreTechnology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our connected devices now provide us access to unlimited information and entertainment right at our fingertips.
Read More