stick insight

3 Ways to Improve Your Digital Patient Engagement

CAHPS may have been an adequate patient engagement solution when it came out in 1995, but today, it comes up far too short. For one, the survey itself is narrow in scope, failing to provide meaningful feedback at key points in the patient journey. But beyond that, the fact that it can only be admini

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Social Determinants of Health: Not Just a Buzzword, It Impacts the Bottom Line

Social determinants of health (SdoH) are finally getting their focus in the healthcare industry. While some healthcare providers have had SDoH at the core of their strategies, others are just beginning to focus on it, considering the post-pandemic ecosystem. It may seem like another buzzword, but there are concerted national investments made to shift our healthcare ecosystem towards integrating SDoH. Health equity barriers are being examined, as well as how they impact care delivery from hospitals, value-based care (VBC), payers, and even life science and pharmaceuticals.

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The New Era of Digital Health: The Top 5 Pillars of Digital Engagement and How it’s Improving Access Across the Care Continuum

With the current landscape of healthcare, the concept of “digital health” continues to captivate. The pandemic has served as a catalyst for the rapid growth, with the demand for telehealth leading the charge. Healthcare organizations needed to remotely monitor patients, as well as tend to their needs while simultaneously controlling the spread.

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Physician Burnout and Moral Injury: A Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout solutions. Is it possible that we aren’t looking at the problem or solutions in a way that creates change? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean, a physician and the co-founder of The Moral Injury of Healthcare,

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Managing Physician Well-Being and Burnout: A Conversation with AdventHealth

Healthcare worker burnout is real. That is why health systems are working to mitigate factors that drive frontline staff out of the field. Edward Shin, MD, the CEO and co-founder of Quality Reviews spoke with the Physician Well-Being team at AdventHealth. That includes Leila Durr, PhD, Mary Dijkstra, and Michael Torres, MD, MBA, FAAPL.

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Social Determinants of Health

The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’s ability to receive care and comply with their care. These patients are at risk for certain conditions, whether from vitamin deficiencies or exposure to mold or unclean drinking water.

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Leadership Excellence Across Patient Experience II

In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical experience.

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Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience

CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three discussed the current state of nursing.

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Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His guests are Dr. Charles Washington of Memorial Sloan Kettering Cancer Center, Rebecca Asmussen, CPXP of Mount Sinai Health System, and Gustavo Del Toro, MD, Chief Medical Officer of Wyckoff Heights Medical Center.

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Real-World Lessons in Healthcare Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and the former Chief Experience Officer of Yale New Haven Health System in New Haven, CT.

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Memorial Sloan Kettering Study on Patient Satisfaction in the Time of Telemedicine

The COVID-19 pandemic has changed medicine as we've traditionally known it. Now the question is: will telemedicine be here to stay? The answer to that question lies in the hands of patients. What are their thoughts on telemedicine versus traditional office visits?

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A US Olympian’s Perspective on Patient Experience and Service Recovery

It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB, President, and Chief Experience Officer of In The Arena Consulting. In a recent webinar, she sits down with CEO and co-founder Edward Shin, MD to describe how she was able to successfully transition

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Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt. In 2017, the healthcare system partnered with Walgreens to offer retail healthcare clinics services within their pharmacy chains.

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