How We’re Helping Providers Prioritize Patient And Employee Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways. For instance, social gatherings have been canceled and wearing a mask outside of your home is absolutely essential. The novel coronavirus has changed nearly every facet of daily life, from the way we socialize to the way we work and more.

The Importance of Service Recovery for Patient Experience

With healthcare awash in consolidation and increased competition for patients, it's not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcare today is a consumer-focused, retail business and, as a result, the biggest market share often goes to the provider with the most polished or convenient product.

Is Your Patient Experience Goals Data Actionable?

Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you'll likely hear about it. But will it be too late?

Millennial Healthcare: Trends of the Consumer Revolution

While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many healthcare organizations. But as they grow older, millennials make up an increasing portion of the patient population.

Healthcare Service Recovery 101: Mastering Best Practices

Embracing healthcare consumerism starts by incorporating patient preferences into every part of the organization — from billing to technology, to facilities and administration, and human resources to clinical decision-making. It can be overwhelming.

HCAHPS Scores: Measuring the Patient Experience

Hospitals have a lot riding on HCAHPS scores. Used by providers since 2006, the HCAHPS survey allows patients to rate hospitals on a wide range of issues like clinician communication, pain management, discharge information, and hospital cleanliness. These publicly available survey scores can impact hospitals in a big way,

Patients As Consumers: Is Healthcare Ready?

With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many. Complicating matters, most healthcare organizations still use traditional surveys to track and monitor patient satisfaction metrics,

Quality Reviews^® & SPH Analytics Partner to Offer Integrated Platform for Real-time Patient Experience, Hospital CAHPS Feedback

Today, many providers rely solely on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) in order to measure the patient experience — but there are significant drawbacks to this method. It's true that CAHPS scores can have an impact on your organization’s ability to attract new patients and receive funding.

Patient Engagement Best Strategies to Follow in 2022

The patient experience is quickly taking center stage within healthcare. It’s vital to start encouraging patient engagement within your healthcare facility. You want them to not only visit your facility but to invest the time and resources in themselves to maintain their overall health.