7 Reasons Why No-Show Appointments Occur (& What You Can Do About It)

While no-show appointments certainly aren’t a new challenge for healthcare organizations, they are one of the most persistent. Missed appointments lead to about $150-$200 in lost revenue for primary care physicians, and even $500 for surgeons — not to mention any costs that come along with assoc

Patients As Consumers: Is Healthcare Ready?

With hospitals today operating on the narrowest of margins, losing even one patient over poor customer service is too many. Complicating matters, most healthcare organizations still use traditional surveys to track and monitor patient satisfaction metrics,