Engaged employees are more productive, and foster a more fulfilled, happy, and engaged work environment. Studies have shown that there is a correlation between happy employees and a positive patient experience.
Organizations with an engaged workforce outperform their competition – your people are the key differentiator when it comes to growth and innovation. To better understand the needs of your organization, administering an employee engagement survey is paramount.
Developing a company employee engagement strategy and having a highly engaged workforce is more likely to retain top performers as well as attract new talent. Understanding the correlation between employee, provider and patient data can help drive employee performance and an improved patient experience.
Q-Engagement digital surveys give your Employees – Providers a way to voice their concerns, ideas and recommendations. An unhappy employee can impact the experience for customers and patients alike. As the adage goes, happy employees equal happy customers.
Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.