Physician Burnout and Moral Injury: A Growing Crisis

Physician Burnout and Moral Injury: A Growing Crisis

In the wake of a pandemic, there has been a great deal of focus on physician burnout solutions. Is it possible that we aren’t looking at the problem or solutions in a way that creates change? Quality Reviews co-founder and CEO Edward Shin, MD gets to the heart of the issue with Dr. Wendy Dean,… Continue reading Physician Burnout and Moral Injury: A Growing Crisis

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Managing Physician Well-Being and Burnout: A Conversation with AdventHealth

Healthcare worker burnout is real. That is why health systems are working to mitigate factors that drive frontline staff out of the field. Edward Shin, MD, the CEO and co-founder of Quality Reviews sp

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Social Determinants of Health

The most recent webinar features SCAN Health CEO, Dr. Sachin Jain, and it focuses on social determinants of health. These determinants, like poverty, racism, pollution, and access, impact a patient’

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Leadership Excellence Across Patient Experience II

In this Q-LEAPx (Leadership Excellence Across Patient Experience), CEO and Co-founder Edward Shin, MD sits down with experts on patient experience to discuss best practices for improving the clinical

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Beryl Institute’s Webinar: The Relationship Between Nurse Satisfaction and Patient Experience

CEO and co-founder Edward Shin, MD caught up with Amy Pettit, DNP, RN, NE-BC, CSSBB, Chief Nursing Officer, Schneck Medical Center, and Rick Roche, Chief People Officer of Grady Health. The three disc

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Leadership Excellence Across Patient Experience

For our most recent webinar Q-LEAPx (Leadership Excellence Across Patient Experience) virtual roundtable, Co-Founder and CEO, Edward Shin, MD talks about service recovery and clinical burnout. His gue

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Real-World Lessons in Patient Experience: A Conversation with Joan Kelly

CEO and Cofounder Edward Shin, MD caught up with Joan Kelly to talk about her thesis around patient experience. She is the former Chief Experience Officer of NYU Langone Health System in New York, and

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Memorial Sloan Kettering Study on Patient Satisfaction in the Time of Telemedicine

The COVID-19 pandemic has changed medicine as we’ve traditionally known it. Is telemedicine here to stay? The answer to that question lies in the hands of patients. What are their thoughts on te

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A US Olympian’s Perspective on Patient Experience and Service Recovery

It would surprise you how one can translate experience in sports into the service recovery arena. However, it worked for Cheryl VanKuren, MBA, MS, LSSBB, President, and Chief Experience Officer of In

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Vanderbilt and Walgreens: Delivering Great Patient Experience in Retail Medical Clinics

Nothing points to innovation like a retail healthcare business joining forces with a healthcare organization. This is the case for Vanderbilt, which since 2017, has partnered with Walgreens to offer r

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The Relationship Between Nurse Satisfaction and Patient Experience A Discussion with Amy Pettit, DNP, RN, NE-BC, CSSBB of Schneck Medical Center and Baldomero Silva of Grady Health System

COVID has put a lot of strain on nurses, to the extent that far too many are experiencing burnout. A recent nurse job satisfaction and patient experience survey found that the number of nurses sufferi

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How Do We Achieve High Patient Satisfaction Scores?

Covid-19 quickly altered the state of the healthcare system. From Covid units to ICU’s, new implementations during this crucial time showed us the importance of service recovery. As hospitals see a

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Patient Provider Communication – A Faster, More Efficient Way to Communicate with Patients

Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than

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