Patient-Provider Communication: A Faster, More Efficient Way to Communicate with Patients

Life can be managed with a few quick taps to a phone screen. Consumers can now order a gallon of milk from an app before the refrigerator door slams shut. It takes us longer to decide on a movie than it does to begin streaming it online. What does this have to do with healthcare?

Using Real-time Patient Feedback to Achieve Magnet Designation

During a national nursing shortage in 1983, the American Academy of Nursing (AAN) researched how work environments affected nurse satisfaction. Findings revealed that organizations with higher nurse recruitment and retention rates had fourteen common characteristics they deemed "forces of magnetism.”

Meeting IVF Patient Safety Goals During a Pandemic

COVID-19’s physical effects aren’t the only way patients are suffering. The pandemic has touched every aspect of their lives, from not being able to see visitors at the hospital to waiting hours to get a bed. However, hospitals aren’t the only organizations that have had to make drastic changes; the IVF field has had its fair share of disruptions.

Healthcare Innovation: How New York-Presbyterian Approached Patient Experience During the Pandemic

Healthcare providers worldwide are no strangers to catastrophic events: the AIDS epidemic, SARS, the Ebola outbreak, and more. However, the pandemic is nothing like we’ve ever seen in our lifetimes. It’s pushing front-line workers to adjust their plans hour by hour while also trying to keep the patient experience in mind.

The World Has Gone Digital — Why Hasn’t the CAHPS Survey?

Technology has moved at a dizzying pace over the past few decades. The internet and smartphones completely transforming the way we go about our day-to-day lives. With just a few taps or clicks, our connected devices now provide us access to unlimited information and entertainment right at our fingertips.

4 Key Ways Healthcare Providers Can Cultivate a Patient Safety Culture

We often think of patient experience and patient safety as two separate initiatives, but according to Dr. Donna Prosser, Chief Clinical Officer at the Patient Safety Movement Foundation (PSMF), they’re one and the same. In order to deliver a great experience at your practice or health system, she believes, you must also develop a patient safety culture.

3 Simple Ways to Improve Net Promoter Score

Ask any marketer if they’ve heard of the term “net promoter score” before, and they'll probably say yes. But the healthcare industry may not be familiar. Simply put, net promoter score (or NPS) refers to how likely a customer is to recommend your organization, product, or service to their network.

Social Media In Healthcare: What Your Organization Needs to Know

When Twitter debuted in 2006 or Facebook in 2004, healthcare organizations weren’t exactly scrambling to establish their presence on those channels. Of course, they had no way of knowing just how pervasive platforms like these would become. Social media is omnipresent in our lives today, with 72 percent of the public using at least some type of social media.

How We’re Helping Providers Prioritize Patient And Employee Safety During COVID-19

It’s been nearly a year since COVID-19 emerged as a global health threat. In that time, the world has been turned on its head in many ways. For instance, social gatherings have been canceled and wearing a mask outside of your home is absolutely essential. The novel coronavirus has changed nearly every facet of daily life, from the way we socialize to the way we work and more.

The Importance of Service Recovery for Patient Experience

With healthcare awash in consolidation and increased competition for patients, it's not surprising that quality, safety and service sat at the top of their list of concerns; after all, healthcare today is a consumer-focused, retail business and, as a result, the biggest market share often goes to the provider with the most polished or convenient product.

Is Your Patient Experience Goals Data Actionable?

Is your patient experience goals data actionable? Physician bedside manner. Facility cleanliness. Nurse response time. These are just a few of the factors that influence how patients feel about their healthcare experience. If a patient has an issue, you'll likely hear about it. But will it be too late?

Millennial Healthcare: Trends of the Consumer Revolution

While the healthcare industry has long focused on the needs of baby boomers and Gen X, only recently have millennials — individuals born between 1982 and 2000 — become a key demographic for many healthcare organizations. But as they grow older, millennials make up an increasing portion of the patient population.