Patients are at their most vulnerable when admitted to a hospital. The last thing they need is a poor experience exacerbating an already challenging situation. Providers must address deficiencies in patient experience when they happen, not after. The problem? Most healthcare organizations solely rely on patient
satisfaction surveys sent through snail mail. These surveys are proven to have low response rates and longer turnaround times. As a result, healthcare providers don’t learn about negative feedback until it’s too late to remedy it. But what if there is a way to address concerns before you finish your patient rounds?
Patients are at their most vulnerable when admitted to a hospital. The last thing they need is a poor experience exacerbating an already challenging situation. Providers must address deficiencies in patient experience when they happen, not after. The problem? Most healthcare organizations solely rely on patient satisfaction surveys sent through snail mail. These surveys are proven to have low response rates and longer turnaround times. As a result, healthcare providers don’t learn about negative feedback until it’s too late to remedy it. But what if there is a way to address concerns before you finish your patient rounds?
How one delivers care is now as important as the care itself. Whether providers realize it or not, they are providing a service to consumers—a serious, health-altering service, but a service nonetheless. With a shift towards service recovery, an adequate treatment plan is no longer enough to keep a patient. A well-rounded patient experience is necessary for retention, and dissatisfaction may indicate staffing or operational issues.
Further, a negative patient experience can lead to poor inpatient reviews on platforms like Google or Yelp, lower HCAHPS scores, and, ultimately, decreased revenue. Q Rounding offers patients an opportunity to provide feedback so that staff can respond to patient concerns as soon as they arise. Now, providers have timely insight into the voice of the customer, making service recovery possible.
(Any inpatient facility that wants to improve their patient experience)
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with
experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.
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