Patient Experience (PX) Rounding Software That Gives a Voice to Your Clientele

Improve the inpatient experience by gathering & acting on feedback

What Q-Rounding Does

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Who Uses Q-Rounding

How Q-Rounding Can Help

The Challenge of Delivering an Excellent Experience

Inpatient healthcare providers invest a great deal of time into patient experience during their patient rounds, largely because they are well aware of how experience and outcomes are directly related. A dissatisfied patient can be indicative of a larger underlying problem with operations or staffing. Beyond that, a negative patient experience can lead to poor inpatient reviews on platforms like Google or Yelp, lower HCAHPS scores, unhappy employees, and decreased revenue. All of these factors impact a facility’s ability to properly care for its community.

In order to avoid these negative consequences, providers must be able to pinpoint gaps in care and set them right before they snowball out of control. The problem? Most healthcare organizations solely rely on patient satisfaction surveys sent through snail mail, which have a low response rate and a long turnaround time. As a result, healthcare providers are rarely aware of an issue until well beyond when it took place. At that point, it becomes much more difficult (or even impossible) to remedy. But what if there was a way you could nip these issues in the bud before you even finished your patient rounds?

Solution: Q-Rounding’s PX rounding software

Q-Rounding offers patients an opportunity to voice concerns or compliments in real-time so that your staff can respond to and address patient concerns as soon as they crop up. In this way, Q-Rounding is able to give patients in inpatient facilities a voice without ever increasing the workload of providers or administrators. Now, you have instant visibility into the voice of the customer, allowing you to facilitate service recovery for any quality issues that arise.

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Key Features and Benefits

As soon as a patient expresses a concern or shares a compliment, their feedback is collected and aggregated into Q-Rounding’s easy-to-interpret yet powerful web dashboard. Providers in the middle of patient rounds can gain actionable insights with just a quick scan of the reports as well as dive deeper to identify trends and patterns once things have slowed down. And there’s no need to waste time filling out paperwork or keeping track of documentation — all the necessary information can be managed within the Q-Rounding platform, creating a clear audit trail.

Even the best inpatient facilities will occasionally have an unsatisfied patient. But while you can’t always prevent an issue from occurring, you can set things right before they get out of hand. Q-Rounding provides real-time insight into the patient experience without adding onto providers’ plates, allowing them to spend more time caring for patients through active listening, timely reassurance, and real-time service recovery. The result? Happier, healthier patients who will remain loyal to your facility long after their stay ends.

How Q-Rounding Works

Step 1

Q-Rounding texts patients in inpatient settings a link to a feedback form on a daily basis to facilitate patient rounding

Step 2

Patients share any concerns or compliments on their smartphone or tablet

Step 3

Patient responses are displayed in real-time on the web-based dashboard, allowing hospital staff to triage service recovery opportunities

Q Rounding Text Message

With our text-based PX rounding software, providers can rest assured that they have a direct line of sight into the inpatient experience. Today, smartphone use is nearly universal, even among the indigent and the elderly. And because consumers aren’t bombarded with text messages the same way they are with email or snail mail, they’re more likely to notice these nudges and share their inpatient experience.

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