Giving Patients a Voice:
Inpatient Rounding


Often times you’ll receive survey results data months after an encounter. The challenge is you’re not able to go back and change the service failure that might have occurred. It’s difficult to improve service quality when you’re dealing with retrospective data leaving administrators frustrated and lower HCAHPS scores. What if there was a way you could measure patient experience and actually capture the sentiment of the patient during their hospital stay and actually do something about it at the point of care?

rating system


This is exactly why Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time. Q-Rounding is designed to give patients a voice while in the hospital without increasing the workload on providers or administrators. Now you can capture valuable input from the voice of the customer giving you the opportunity to turn around service failures or service quality issues that arise. Patient safety is a big concern for providers. What better way to understand it than having the viewpoint of the patient when they are being treated in your facility.

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Key Features and Benefits

  • Improves HCAHPS scores
  • Boost patient safety measures
  • Receive CMS incentive payments
  • Deliver consistent, high-quality inpatient experience
  • Real-time visibility into the patient experience
  • A user-friendly tool for patients
  • Accessible on any smartphone or tablet
  • Analytics and natural language processing tools to help derive actionable insights
  • Built-in service recovery tools and real-time alerts for clinical staff

How it Works

  • Real-time link established to the hospital's ADT system

Step 1

We text patients while in the hospital on a daily basis to facilitate patient experience rounding

Step 2

Patient responses are displayed in real-time on the web-based dashboard

Step 3

Hosptial staff triages service recovery instances and documents within Q-Rounding for audit trail and service quality improvements

Text Message Q Rounding

Request A Demo or Have a Question?

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening