Patient Experience (PX) Rounding Software That Gives a Voice to Your ClienteleRequest A Demo
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Patient Experience (PX) Rounding Software That Gives a Voice to Your Clientele
Improve the inpatient experience by gathering & acting on feedback
What Q-Rounding Does
- Facilitates patient experience rounds by sending patients an SMS text message everyday of their inpatient stay, linking to a simple feedback form
- Analytics, reports, and natural language processing tools provide actionable insights on a web-based dashboard
- Immediately flags negative patient experiences to the appropriate stakeholders to facilitate service recovery
How Q-Rounding Can Help
- Offers instant visibility into patients’ concerns and compliments without taking up staff’s valuable time
- Alerts administrative and clinical staff to unhappy patients so they can remedy the situation before it escalates
- Deliver a consistent, high-quality inpatient experience
- Improved patient safety and satisfaction can lead to higher HCAHPS scores, CMS incentive payments, and increased revenue
Who Uses Q-Rounding
- Hospitals/health systems
- Any inpatient facility that wants to improve their patient experience
The Challenge of Delivering an Excellent Patient Experience
Healthcare providers invest a great deal of time into the patient experience. The care they offer and their communication style play a large part in the patient experience and outcomes. With a shift towards service recovery, an adequate treatment plan is not longer enough to keep a patient. A well-rounded patient experience is necessary for retention, and dissatisfaction may be indicative of staffing or operational issues.
Further, a negative patient experience can lead to poor inpatient reviews on platforms like Google or Yelp, lower HCAHPS scores, then ultimately, decreased revenue. All of these factors impact a facility’s ability to properly care for its community.
Providers must address deficiencies in patient care so they can avoid the snowball effect. The problem? Most healthcare organizations solely rely on patient satisfaction surveys sent through snail mail. These are proven to have a low response rate and a long turnaround time. As a result, healthcare providers don’t learn about negative feedback until it’s too late to remedy. But what if there is a way to address concerns before you finish your patient rounds?
Solution: Q-Rounding’s Inpatient Rounding Software
Q-Rounding offers patients an opportunity to provide feedback in real-time so that your staff can respond to and address patient concerns as soon as they arise. Q-Rounding gives patients in inpatient facilities a voice without ever increasing the workload of providers or administrators. Now, you have timely insight into the voice of the customer, making service recovery possible for any quality issues that arise.
Key Features and Benefits
As soon as a patient expresses a concern or shares a compliment, their feedback is collected and aggregated into Q-Rounding’s easy-to-interpret web dashboard. Providers are able to gain insight with just a quick scan of the reports, or they can dive deeper to identify trends and patterns once things have slowed down. And there’s no need to waste time filling out paperwork — all the necessary information can be managed within the Q-Rounding platform, creating a clear audit trail.
Even the best inpatient facilities will occasionally have an unsatisfied patient. But while you can’t always prevent an issue from occurring, you can set things right before they get out of hand. Q-Rounding provides real-time insight into the patient experience without adding onto providers’ plates, allowing them to spend more time caring for patients through active listening, timely reassurance, and real-time service recovery. The result? Happier, healthier patients who will remain loyal to your facility long after their stay ends.
Q-Rounding texts patients in inpatient settings a link to a feedback form on a daily basis to facilitate patient rounding
Patients share any concerns or compliments on their smartphone or tablet
Patient responses are displayed in real-time on the web-based dashboard, allowing hospital staff to triage service recovery opportunities
With our text-based PX rounding software, providers can rest assured that they have a direct line of sight into the inpatient experience. Today, smartphone use is nearly universal, even among the indigent and the elderly. And because consumers aren’t bombarded with text messages the same way they are with email or snail mail, they’re more likely to notice these nudges and share their inpatient experience.