Giving Patients a Voice:
Inpatient Rounding


Q-Rounding is designed to give patients a voice while in the hospital without increasing the workload on providers or administrators.


Q-Reviews has built service recovery solutions to allow your staff to respond to and address patients’ concerns in real-time.

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Key Features and Benefits

  • Improves HCAHPS scores
  • Receive CMS incentive payments
  • Deliver consistent, high-quality inpatient experience
  • Real-time visibility into patient experience
  • User-friendly tool for patients
  • Accessible on any smartphone or tablet
  • Analytics and natural language processing tools to help derive actionable insights
  • Built-in service recovery tools and real-time alerts for clinical staff

How it Works

  • Real-time link established to the hospital's ADT system

Step 1

We text patients while in the hospital on a daily basis to facilitate patient experience rounding

Step 2

Patient responses are displayed in real-time on the web-based dashboard

Text Message Q Rounding

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ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

ANCC® Magnet Certification and Re-certification

Quality Reviews, working collaboratively with the American Nurses Credentialing Center (ANCC), created a crosswalk of Quality Reviews’ questions to the nine patient satisfaction categories (see below) delineated in 2014 and 2019 Magnet® Application Manuals. This crosswalk was approved by ANCC in November 2017.

    • Patient engagement / patient-centered care
    • Care coordination
    • Safety
    • Service recovery (may be ambulatory)
    • Courtesy and respect
    • Responsiveness
    • Patient education
    • Pain
    • Careful Listening