Rounding

Listen in Real-Time While Patients are in Your Care

Q Rounding aggregates patient feedback in an easy-to-interpret web dashboard so providers can take action

before the patient is discharged, guaranteeing a positive inpatient experience.

Tap to Schedule a Demo

Q Rounding aggregates patient feedback in an easy-to-interpret web dashboard so providers can take action before the patient is discharged, guaranteeing a positive inpatient experience.

Tap to Schedule a Demo

How Q Rounding Can Help

Streamline escalation of patient requests through SMS text messages to decrease staff response time
Tackle patient safety and risk concerns while improving and driving quality outcomes and safety patient outcomes
Increase patient satisfaction and HCAHPS scores through real-time feedback

Automate appropriate task routing and assist with task prioritization for clinicians and staff to address burnout and overworked employees
Optimize clinical workflows, such as discharge planning, with digital rounding solutions

Streamline escalation of patient requests through SMS text messages to decrease staff response time
Tackle patient safety and risk concerns while improving and driving quality outcomes and safety patient outcomes
Increase patient satisfaction and HCAHPS scores through real-time feedback
Automate appropriate task routing and assist with task prioritization for clinicians and staff to address burnout and overworked employees
Optimize clinical workflows, such as discharge planning, with digital rounding solutions

The Challenge: A Slow Feedback
Loop Hinders Care

satisfaction surveys sent through snail mail. These surveys are proven to have low response rates and longer turnaround times. As a result, healthcare providers don’t learn about negative feedback until it’s too late to remedy it. But what if there is a way to address concerns before you finish your patient rounds?

Patients are at their most vulnerable when admitted to a hospital. The last thing they need is a poor experience exacerbating an already challenging situation. Providers must address deficiencies in patient experience when they happen, not after. The problem? Most healthcare organizations solely rely on patient satisfaction surveys sent through snail mail. These surveys are proven to have low response rates and longer turnaround times. As a result, healthcare providers don’t learn about negative feedback until it’s too late to remedy it. But what if there is a way to address concerns before you finish your patient rounds?

59% increase in patient satisfaction surveys when leveraging a digital engagement tool within a care of site

52% reduction in patient falls from providers using a digital rounding tool

4.5 miles walked on average by nurses daily managing patient and family requests

The Solution: Make Service
Recovery Possible

How one delivers care is now as important as the care itself. Whether providers realize it or not, they are providing a service to consumers—a serious, health-altering service, but a service nonetheless. With a shift towards service recovery, an adequate treatment plan is no longer enough to keep a patient. A well-rounded patient experience is necessary for retention, and dissatisfaction may indicate staffing or operational issues.

Further, a negative patient experience can lead to poor inpatient reviews on platforms like Google or Yelp, lower HCAHPS scores, and, ultimately, decreased revenue. Q Rounding offers patients an opportunity to provide feedback so that staff can respond to patient concerns as soon as they arise. Now, providers have timely insight into the voice of the customer, making service recovery possible.

Who Uses Q Rounding

Hospitals and Health Systems

(Any inpatient facility that wants to improve their patient experience)

Insights

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with

experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.

Explore our library of thought leadership content and discover the impact of positive engagement on the healthcare experience. We regularly speak with experts who share their research and insights and our clients who have successfully improved patient experience and staff engagement.